Account & Relationship Management (Sales)
Full time
Competitive salary and great team benefits
As a Cyclone Account Manager, you'll be at the heart of building long-term, trusting relationships with our customers. This role is all about empowering our Tamariki by tackling digital inequities and opening up new opportunities for their future. You will work closely with our internal teams, including Administration, Internal Sales, and Service Departments, to enhance customer engagement and connect with key business executives and stakeholders, always keeping positive customer outcomes in mind.
You will manage a portfolio of assigned customers, develop new business from existing customers, and actively seek out new sales opportunities. Success in this role means collaborating with our Sales/Services Team to hit targets while ensuring our customers are delighted and fully engaged with our products and services. This position may require occasional travel.
Ready to make a difference and drive growth? Join us and be a part of something impactful!
What you will do
This role will focus on delivering on all financial, volume, and account targets. With your proven account management skills, you will develop sound strategies to drive growth and chase new business through exceptional analysis and planning, ensuring the achievement of mutually commercial objectives for both the company and your customers. Your primary responsibilities will also include:
Be able to clearly articulate technology trends and cross-platform technologies with the benefits they bring to all aspects of the associated business.
Proven successful experience to engage customers with the range of technology solutions and services.
To organise and attend promotional opportunities such as customer-focused presentations as appropriate.
Constantly looking to enhance and improve our product and services offerings to the school's market.
To act as a product manager and mentor with Cyclone vendors to promote their products internally with the Customer Engagement Specialists/Advisors to ensure the highest level of responsiveness is delivered to our customers.
What's in it for you?
Ongoing professional development and certifications
Competitive salary and Benefits package including Health Insurance
4 weeks’ annual leave and the option to purchase an additional 5 days
Matching donations to charity up to $1,000 per year
Discounts on IT hardware from our vendors
A full set of the necessary equipment
Team events and social activities
What you will bring
Planning and organization are part of your DNA. The successful candidate will have a strong grounding in technology-based sales and be able to demonstrate recent successful examples of customer relationship management and successful sales. The right person will be a motivated self-starter with loads of initiative, a can-do attitude, passionate about technology and using it to make our customers' lives easier, as well as:
Significant experience in the IT or Education sector beneficial.
Self-management- ability to work autonomously while also contributing positively within a team environment.
Results orientation - Proven performer able to build outstanding relationships to drive solid results.
Personal accountability - you will be someone who wants to own their role and being successful is important to you.
About us
Cyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch, Dunedin and Invercargill. We employ over 180 team members including ICT specialists, Engineers and Consultants. Working at Cyclone includes the opportunity to thrive in:
Having training platforms and development pathways with direct access to large multinationals such as Microsoft, HPE, Aruba, Fortinet, Apple, Google, and Dell.
Being part of a collaborative team, with tight customer and supplier relationships.
A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.
To apply
All applicants MUST be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have as an account manager?
Do you have experience in a sales role?
What's your expected annual base salary?
How much notice are you required to give your current employer?
How would you rate your English language skills?
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