Guest Service Agent (receptionist) - Urgent Position

Last update 2023-12-05
Expires 2024-01-05
ID #1930810430
Guest Service Agent (receptionist) - Urgent Position
New Zealand, Auckland, Auckland,
Modified November 20, 2023


Job summary
Looking for a Guest Service Agent (Receptionist) Career opportunity to develop productive skills
Strong in teamwork and persuasion
Job seniority:entry level
• Welcome and acknowledge guests and their requests / service needs.
• Answer, record and process all guest calls, questions, enquiries or concerns and ensure to follow up.
• Process all guest check-ins, check-outs and any other change of room requirement.
• Maintain an excellent level of customer service.
• Secure payment and verify / adjust billing for guests.
• Coordinate with Housekeeping to track room status and guest concerns.
• Run and check daily reports, contingency lists and credit card authorization reports.
• Arrange transportation for all guests / visitors.
• Count and secure cash float at beginning and end of every shift.
• Ability to work well in a team as well as independently.
• Flexibility to work all shifts including weekends.
• Great communication and organizational skills.
• Full NZ driving license an advantage.
• Previous hospitality experience preferred.
• Opera experience is preferred.
• Learning opportunities
• Opportunities to grow
• Advantageous package

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Guest service agent (receptionist) - urgent position

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    Marriott International

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