Job summary
Looking for a Guest Service Agent (Receptionist) Career opportunity to develop productive skills
Strong in teamwork and persuasion
Job seniority:entry level
Responsibilities
• Welcome and acknowledge guests and their requests / service needs.
• Answer, record and process all guest calls, questions, enquiries or concerns and ensure to follow up.
• Process all guest check-ins, check-outs and any other change of room requirement.
• Maintain an excellent level of customer service.
• Secure payment and verify / adjust billing for guests.
• Coordinate with Housekeeping to track room status and guest concerns.
• Run and check daily reports, contingency lists and credit card authorization reports.
• Arrange transportation for all guests / visitors.
• Count and secure cash float at beginning and end of every shift.
Requirements
• Ability to work well in a team as well as independently.
• Flexibility to work all shifts including weekends.
• Great communication and organizational skills.
• Full NZ driving license an advantage.
• Previous hospitality experience preferred.
• Opera experience is preferred.
Benefits
• Learning opportunities
• Opportunities to grow
• Advantageous package
Advertisement:
Guest Service Agent (receptionist) - Urgent Position
Free
Guest Service Agent (receptionist) - Urgent Position
New Zealand, Auckland, Auckland,
Modified November 20, 2023
Description
Job details:
|
⇐ Previous job |
Next job ⇒ |
Contact employer
Employer's info
Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing and related lodging facilities worldwide. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Today, Marriott International has more than 4,000 lodging properties located in the United States and 78 other countries and territories.
The company operates and franchises hotels and licenses vacation ownership resorts under 18 brands, including Marriott Hotels, The Ritz-Carlton, JW Marriott, Bulgari, EDITION, Renaissance, Gaylord Hotels, Autograph Collection, AC Hotels by Marriott, Protea Hotels, Courtyard, Fairfield Inn & Suites, SpringHill Suites, Residence Inn, TownePlace Suites, Moxy, Marriott Executive Apartments, Marriott Vacation Club, Grand Residences by Marriott and The Ritz-Carlton Destination Club. Marriott is consistently recognized as a top employer and for its superior business operations, which it conducts based on five core values: put people first, pursue excellence, embrace change, act with integrity, and serve our world.
Websites: www.marriott.com; www.ritzcarlton.com
Careers*: www.marriott.com/careers; www.ritzcarlton.com/careers
*Marriott hires for managed locations only. If you're interested in working at a franchise location, please contact the owner or ownership company for more information on career opportunities.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
