Published 2025-11-28
AT is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.
Te Whiwhinga mahi - The Opportunity - Infrastructure Rapid Response Coordinator
The role acts as a central coordinator for the wider Infrastructure Specifications team and provides a critical support function to the Minor Projects Specifications Manager in terms of team administration.
This role is primarily responsible for the preparation and coordination of customer and stakeholder responses and internal project consultation feedback from the Public Transport Services Planning & Development Group on all aspects of public transport infrastructure at Auckland Transport.
Key tasks will include:
Responding to customer cases that are received and actioned before their deadline with relevant information from the Subject Matter Expert. Communicating case progress summary to front line Customer Response teams.
Triaging inbound emails received via the shared email in box amongst the Subject Matter Experts and ensuring customers receive feedback and responses to requests in a timely manner
Prepare Bus Stop patronage data and bus frequency reports to provide Infrastructure Operations Lead - Bus to assess case for investment requested through customer channels.
Coordinate team input to weekly reporting cycles, ensure input is obtained in a timely manner and standardise formatting and styles for onward review by Minor Projects Specifications Manager.
Call/message relevant team members to ensure that they remember pending deadlines for their responses on internal consultations and customer cases.
Provide project support to Minor Projects Specifications Manager to allow efficient review of project design drawings and onward transmission of Public Transport Services Planning & Development Group views.
Supporting PTAG (Public Transport Accessibility Group) with administrative duties
Nā tāu rourou | What will you bring? Relevant Tertiary Qualification in a administration OR professional experience to demonstrate competence in the same field.
Preferred project and programme management qualification
GIS /Information management technical skills
Excellent excel skills
Minimum 2 years' experience in an administrative or coordination role.
Ko mātou tēnei | Our Organisation
At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.
In addition, we also offer:
25% discount on public transport services across Auckland
Investment in your professional development and training
Opportunity for greater leadership and accountability
Modern CBD (Wynyard Quarter) waterfront-based office
Paid parental and partner leave
Study assistance
Health and Wellbeing benefits
Professional memberships
AT Connect groups such as Mana ka Māori, Women@AT, and many more!
Tono mai ināianei! |
Administrators are responsible for managing daily office tasks, such as scheduling, record-keeping and communication. They ensure the smooth operation of the organisation and provide support to colleagues and management.
Typically, a diploma or certificate in business administration or a related field is required. However, some employers may also consider candidates with relevant work experience or other qualifications, such as a degree in management or commerce.
Salaries for administrators in Auckland vary depending on experience, industry and specific job role. However, on average, administrators can expect to earn between $45,000 and $65,000 per year, with senior roles offering higher salaries.
To advance your career in administration, consider developing key skills, such as leadership, communication and problem-solving. You can also pursue further education or certifications, such as a master's degree in business administration or a certification in project management.
Key skills for administrators include communication, organisation, time management, attention to detail and problem-solving. Proficiency in Microsoft Office and other software applications is also highly valued, as well as the ability to work well in a team and provide excellent customer service.
