Summary Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors, and clinicians. Responsible for organizing priorities, completing tasks timely, and managing confidential patient information. Partners with nursing to coordinate patient flow, including communication regarding admissions, discharges, and transfers. Strives to deliver outstanding customer service in every interaction. Actual duties may vary by department. Essential Functions Performs clerical duties to assist in the administration of the unit. Greets and interacts professionally with patients, families, visitors, and coworkers. Manages information at the nursing station and throughout the unit. Schedules consultations, tests, procedures, and patient transport. Enters accurate and timely information into electronic medical records regarding admissions, discharges, and transfers. Coordinates with ancillary departments for equipment, services, and supplies, tracking status and facilitating repairs. May assist with payroll, staff scheduling, or supervision of unit secretaries; duties vary by department. Qualifications High School Diploma or Equivalent required; Associate's Degree in a related field preferred. Unit Coordinator Certification (preferred).2-3 years of administrative support experience required. Proficiency in office procedures, MS Office, proofreading, and using standard office equipment. Familiarity with medical terminology. Strong communication, interpersonal, and organizational skills. Physical Requirements Standing occasionally, walking occasionally, sitting constantly, lifting and carrying 20-35 lbs occasionally, and other physical activities as detailed. Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. We embrace diversity and provide reasonable accommodations for individuals with disabilities during the application and employment process.
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