We are looking for a pro-active Service Operations Administrator who enjoys working in a dynamic and fast-paced environment to join our friendly National Service team!
About the role:
This 6-month fixed-term role is essential to the smooth running of our New Zealand service team. Therefore, you will need to be personable and willing to help, highly organized, show initiative, and have clear and effective communication skills.
The main duties of this role include the setup and management of:

Rental activities including consolidation & invoicing
Responding to help desk emails and phone support
Support for maintenance plans
Troubleshooting maintenance-related issues
Supporting warranty maintenance processes
Coordinating the creation of assets from the warehouse to the customer
Accuracy of asset data management and quality
Collaboration with internal teams to ensure accurate and up-to-date service contract information
Following documented processes to understand operational workflows and identify gaps
Help create and monitor reports and proactively follow up to address issues before they impact branch operations
Supporting the team with management of the pricing processes and updates
Any invoicing and credit notes as required

Key skills required for this role:

Highly organized with good time management
2-3 years of operations administrative experience
Intermediate Excel skills
Ability to pick up new systems quickly
Self-motivated and performance-driven
An eye for detail in numbers and systems
Good written and verbal communication skills

What can we offer you?
Mc Alpine Hussmann is at the leading edge of providing commercial refrigeration and air conditioning throughout Australasia. We have a global footprint and, being part of the multi-national company Panasonic, we have access to international research and development and world-class products. A role with us is a great opportunity to join a well-regarded and highly skilled team and expand your career in a rapidly changing industry.
Benefits and Perks:

Competitive remuneration
Extra leave entitlements - after your fifth anniversary, you will be entitled to an extra week's holiday leave per year and Long Service Leave to celebrate milestone anniversaries
Discounted Health Insurance with Southern Cross
Reward and recognition platform with company discounts from a wide variety of vendors
Opportunity for ongoing development and career progression
Relevant on-job training provided
A great social place to work and a dedicated team who will support you to extend your current skills and grow your competencies

The successful applicant will be asked to do a pre-employment drug screen and provide a satisfactory criminal conviction check.
Candidates must have the right to work in New Zealand.
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