Here at Fertility Associates patients receive the latest options from top clinicians committed to providing the very best care through our network of clinics across Aotearoa New Zealand, for both private and publicly funded treatment. Throughout our 37 years, we have brought over 30,000 babies into the world with our commitment to delivering quality solutions, strong customer ethos, and excellent patient outcomes. Our team culture encourages collaboration and support, with all team members working towards common goals. Our values of Care | Tiaki, Responsiveness | Te Whakautu, and Excellence | Kairangi are the starting point for all of our actions as we aspire to provide the best care for patients of all backgrounds, and to be an inclusive and equitable workplace for all. Why choose Fertility Associates?A fertility journey is a significant experience for patients, often something they will always remember. Our staff make a difference in the lives of others through caring, kindness and empathy, helping them towards becoming parents. Influencing that patient experience is what makes our jobs rewarding. If that sound like something you’d like to do, get in touch. Join us!We offer 5 weeks annual leave, free car parking, a discretionary bonus scheme, a slowdown period over Christmas, and an extra day off for your birthday! Importantly, we genuinely care about the wellbeing of our people. The Role Our Third Party Reproduction (TPR) team is a special group of people who assist patients who require extra help to help bring their dreams of a child closer to reality via donor sperm, donor egg, donor embryo, or surrogate. This TPR Coordinator role will focus on Donor Egg, Donor Embryo, and International Shipping portion of the business. This role is permanent, full time 40 hours per week, Monday to Friday with some flexibility in day start and end times. This is an this is an on-site position at our Auckland group office. Key responsibilities Manage the donor egg and recipient case load, coordinating the programme start to finish Contribute to and provide feedback on the donor egg and embryo processes and data analysis Provide timely, clear and respectful communication with internal (clinical team) and external stakeholders (donors, recipients)Drive growth in the donor programme Provide documentation to update or inform various stakeholders as needed Support the wider TPR team through cross-training, initiative, and training others Maintain a robust and accurate database; analyse and report on data Own the international shipping process Maintain the highest level of data privacy at all times. Ideal candidate, skills and experience Able to work effectively independently in the role, whilst happy and able to contribute to the overall success of the team Demonstrate maturity and be diplomatic in nature; able to handle sometimes complex and challenging situations Able and interested to learn new software systems Demonstrated ability to maintain a robust data system, and extract information for reporting Personable, sympathetic, positive and able to build positive professional relationships A background in science and/or administration will be seen favourably If you’d like to influence the patient experience, where people often become parents, please get in touch. We will be processing applications as they are received. We will only be considering applicants with the current right to work in New Zealand; please do not apply if you cannot fulfil this requirement. We value the breadth of knowledge and experience a diverse workforce brings to our organisation and strive to be an inclusive team where everyone feels welcome and appreciated. We encourage applicants from all backgrounds, age, sexual orientation, ability, and religion to apply.
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