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Guest Service Generalist, Wanaka

Last update 2024-10-09
Expires 2024-11-09
ID #2362426367
28 NZ$
Guest Service Generalist, Wanaka
New Zealand, Otago, Wanaka,
Modified September 26, 2024

Description


We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, World Mark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine
Joining a dynamic, vibrant and customer focused team you will provide and maintain a high standard of service while ensuring that our customers are satisfied with their experience. We are seeking an energetic, passionate, and motivated person with great customer service skills and food preparation experience to join the team as a Guest Service Generalist at

Club Wyndham Wanaka.

Full-time or Part-time positions available.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

$28.18 per hour

Minimum of 30 hours per week

Professional development funding

Discounted hotel stays across Australia, Fiji, New Zealand

Subsidised private health cover*

Responsibilities

The Guest Service Generalist is responsible for completing daily Front Office, Food & Beverage, Housekeeping, and Maintenance functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.

Responsibilities include, but are not limited to:

Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures

Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.

Housekeeping functions such as cleaning & maintaining guest accommodation

Food & Beverage functions such as preparing and serving Food & Beverages.

Design and create a small café-style menu

Manage food preparation and presentation

Provide excellent front-of-house service

Work independently and lead all aspects of café operations

Maintenance functions such as maintaining guest accommodation and common areas

What You'll Bring

At least 3 years relevant work experience or; a relevant qualification at level 4 or above of the New Zealand Qualifications and Credentials Framework (NZQCF)

Fluency in English (written and verbal)

Genuine passion for customer service

Excellent communicator with strong interpersonal skills

Enthusiastic, self-motivated and positive individual

Immaculate presentation and professional grooming standards

Ability to work a flexible roster, including weekends, evenings and school holiday period

Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to My Career@travelandleisure.com, including the title and location of the position for which you are applying.

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Job details:

Job type: Full time
Contract type: Permanent
Salary type: Hourly
Occupation: Guest service generalist

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