About the job Customer Support Administrator
About First Table First Table is on a mission to bring together restaurants and food lovers worldwide. With headquarters based in Queenstown, they've been leading the charge in the hospitality tech industry for ten years. Today, they're a global force operating in New Zealand, Australia and the UK. First Table is a platform that fosters restaurant discovery and connects people over their shared love of food.
The Role First Table is looking for a Customer Support Specialist that is passionate about providing exceptional customer service, capable of multi-tasking and has exceptionally strong verbal and written English skills. Reporting to the First Table Customer Support Team Leader, this role is responsible for (but not limited to):
Job Responsibilities:
Handle customer inquiries regarding reservations, promotions, reviews, and account setup
Manage customers and clients through CRM systems, addressing questions about products and services
Respond promptly and accurately, providing clear instructions and information to customers
Build trust and foster relationships by ensuring all inquiries are thoroughly addressed
Record customer information, maintaining confidentiality of all company documents
Address and respond to reviews in a timely, professional manner, offering resolutions where needed
Review promotions, menus, and coordinate with restaurant owners to keep contact information current
Ensure partner restaurants' materials are updated to reflect current promotions
Assist restaurant owners in setting up pages/accounts
Attend regular team meetings to align on goals and progress
Generate daily and monthly productivity reports
Job Requirements and Qualifications:
Minimum of 2 years of proven experience in customer service
Previous experience in BPO or shared services, ideally with NZ, UK, or AU campaigns
Background in the food service or dining industry is an advantage
Excellent written and verbal communication skills
Familiarity with CRM tools such as Zendesk & Hubspot
Positive attitude, detail-oriented, and customer-focused
Strong attention to detail, great work ethic, and commitment to excellent customer service
Strong multitasking and organisational abilities
Ability to work effectively in a fast-paced environment as both an individual contributor and team player
Willingness to work a permanent night shift, covering Wednesday to Sunday
Amenable to a hybrid work setup: staff will report onsite for the first 30 days of training, then transition to weekly onsite attendance every Wednesday or as needed to support team members
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