Wgc Customer Service Representative, Waitomo, Tourism Holdings Limited

Published 2023-01-23
Expires 2023-02-23
ID #1358836184
Wgc Customer Service Representative, Waitomo, Tourism Holdings Limited
New Zealand, Waikato, Waikato,
Published January 23, 2023

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Wgc customer service representative

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Would you like to work for NZ's iconic and world renowned  Waitomo Glowworm Caves  and help create UNFORGETTABLE holiday experiences for our customers? We are one of NZ's original tourist destinations! The busy Discover Waitomo team is looking for a   Customer Service Representative  who is enthusiastic about outdoor adventure and tourism to join their crew.

The purpose of the role is toensure our customers have an "unforgettable holiday" by communicating and interacting with our clients to ensure they have appropriate knowledge of our products and meeting their needs. The role is key to ensuring our customers experience is exceptional. 

Key criteria for our winning candidate:

Excellent communication skills 
Has the ability to cope with difficult people and situations by remaining respectful, polite and professional at all times
Minimum 1 year of experience in a customer service environment
Experienced in Outlook, Excel and Word
Must have experience with current booking management system
Must be available to work weekends and public holidays

Your responsibilities will include:

Provide exceptional customer service
Maintain a current working knowledge of all Waitomo attractions products and services
Knowledge of the local area and wider North Island to assist clients with their general queries
Processes reservations from the counter, agents, coach companies and other groups and individuals
Maintain a current working knowledge of all special offers and promotions, understand the benefits and how to process accurately.

This is an ideal position for someone who wants to build a career in the tourism industry. So why wait? If you are looking for a challenging role that you can make your own, apply now!

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    Registered on October 7, 2017


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