Customer Service Agent - Ocean, New Zealand, Maersk Line

New Zealand, New Zealand
Published 2022-11-25
Expires 2022-12-25
ID #1277671895
Customer Service Agent - Ocean, New Zealand, Maersk Line
New Zealand, New Zealand,
Published November 25, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service agent - ocean

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In this role, you are responsible to develop and maintain strong interpersonal customer relationships to ensure that the best quality customer service is always provided to the customers. You will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team's and organization’s success.

We offer

At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.
But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless. By combining our scale and resources with an entrepreneurial mindset, we’ll give you the chance to take on bigger challenges, grow faster and develop yourself further.

Key responsibilities

• Build strong and lasting relationships with customers and provide second-to-none customer service.
• Take full responsibilities and end-to-end ownership of customer shipments and issues.
• Engage in constructive problem resolution and provide solutions.
• Act and communicate proactively and keep customers informed of any issues or changes in the booking.
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
• Work independently and assist the team in realizing goals and standards – share knowledge and best practices.
• Promote / Facilitate use of E- Commerce / Web tools

We are looking for

• Good Stakeholder management skills, excellent interpersonal and communication skills
• Energetic, Well-organized, Self-Initiated and coordination skill.
• Good analytical and problem solving– ability to look beyond the obvious and identify creative solutions.
• Good Process understanding & digital proficiency (Tech Savvy)
• Ability to work under pressure keeping quality in focus

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    Registered on October 7, 2017


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