Senior Solution Consultant, Auckland

Last update 2024-06-13
Expires 2024-07-13
ID #2001469437
Senior Solution Consultant, Auckland
New Zealand, Auckland, Auckland,
Modified January 20, 2024



is looking for a highly skilled Senior Solution Consultant to join our team!

is a leading global Service Now partner changing the way companies experience the platform. How? By helping our clients unlock business and customer workflows in the cloud through digitization and automation. We work with industry-leading architects and developers to combine the power of the Service Now platform with its limitless potential to increase productivity in all industries. #Team Era is comprised of nearly 950+ Eranauts operating in 15 countries worldwide. We are a group of driven and passionate individuals working to transform how our clients experience internal productivity. If you share an equally enthusiastic mindset and possess the necessary skills and experience to help us reach our goals, join us in the Thirdera!
Your Mission

At Thirdera, the solution consulting team provides Service Now customers with business value-oriented, inspirational decision support. Every day the solution consulting team gets to take Service Now customers "to the toy store," evaluating the power of what is possible. Our work helps companies build revenue, delight their customers, and conquer the future before the competition. In the bargain, we enable the Thirdera account and practice teams to provide exemplary service. Expertise, Curiosity, and poised Showmanship are the three attributes our Solution Consultants have. Do these qualities describe you? If so, we are interested in learning more about you!
As an Advisory Solutions Consultant, your responsibilities include:
The ideal candidate will have previous experience in both presales and Service Now (from a development or process perspective)
Demonstrate and grow the three core “Presales 3.0” attributes: Expertise, Curiosity, and Showmanship.
Identify, document, present, and discuss potential Service Now solutions to client business needs
Maintain a level of Service Now expertise that allows confident, experienced-based recommendations and scoping questions
Lead the response to Request for Information/Proposal (“RFP”) documents
Staying current on product developments/releases to a level required for demo and scoping
Investigate and share competitive landscape intelligence and differentiators between Thirdera and competitors
Craft concise and compelling proposals and statements of work (“SOW”)
Provide enablement to the sales team about Service Now enhancements that can address customer needs and provide additional value
Responsible and accountable for investigating and understanding client challenges such as business drivers, evolving business needs, security, customer satisfaction, employee turnover, manual and/or ad hoc process
Responsible for identifying and communicating client success factors such as business requirements, desired outcomes, corporate/personal value, revenue growth, CSAT/ESAT improvement
Serve as a confident Service Now subject matter expert at executive briefings / marketing events
Identify and communicate client ROI and value in proposal presentations
Prepare customer estimates and statements of work
Fully participate in presales team collaboration, innovation, coaching, and enablement activities; commit to constant refinement and growth of the presales craft in both yourself and others
Collaborate with practices and services to understand project lessons learned and solution strategies; share these with presales and sales teams
Does this sound like you?
Bachelor’s degree from an accredited university
Service Now Certified System Administrator
ITIL Foundations Certified
4+ years working with Service Now
Experience with facilitation and business case development
Skilled in MS Office Suite (Power Point, Excel, Word)
Outstanding verbal, written, and presentation skills
Proven Service Now development or process leadership experience
Exceptional planning and organizational skills
Ability to solve complex business issues
Effective at building and maintaining customer relationships
Service Now Certified Implementation Specialist (any)
ITIL Expert Certified
What's in it for you?
We offer a fun, highly engaging and unique culture. You'll get the best learning and career experience from day 1, by being able to work with Service Now Experts, access certifications and accreditations. You'll be empowered to work for top-of-the-line companies and amazing partners, while having fun at it!
Salary Range:
Welcome to Pay for Performance! We provide competitive compensation, generous benefits, and a professional and culturally diverse work environment. Work-life balance is very important to us so our job opportunities allow for remote working so you can manage your own time
Application and Selection Process
Phone screen with our People & Cultureteam to validate your experience and expectations for new opportunities.
Never more than three (3) interviews with technical, functional and leadership staff
As part of our hiring process, please be advised that we will conduct work rights checks and comprehensive background checks including criminal, education, and employment history for all selected candidates.
If all the above goes well, you will get an offer


Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Senior solution consultant

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