Technical Support Analyst - Geoscience, Christchurch

Published 2022-06-09
Expires 2022-07-09
ID #1036665301
Technical Support Analyst - Geoscience, Christchurch
New Zealand, Canterbury, Christchurch,
Published June 9, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Technical support analyst - geoscience

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A better understanding of the Earth creates a better world for all. Seequent brings together industry-leading earth modelling, geo-data management, and team collaboration software.
Because when everyone can see the full picture, they can make better decisions that benefit people and the planet.
Every day, our customers in over 100 countries work to develop vital mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.
We’re here to help them. That why we’re constantly evolving at the forefront of technology and geoscience – from Cloud accessibility, to 3D modelling, to digital collaboration.
Headquartered in New Zealand with our team located in 25 locations around the world, Seequent is a high growth, people-centric success story. We’re passionate, curious, Earth lovers.
Ready to help change the world? Join us.
Seequent is a Bentley Systems company, working together to build a better future.

The Role

We are entering an exciting phase of growth and are looking for a talented Technical Support Analyst to join the team and provide hands-on technical support for our users around the globe. You will act as the first point of contact for our users, ensuring they continue to receive a world class level of service and support. In this varied role you will assist with a diverse range of challenges, ranging from connectivity problems through to geoscience solution specific issues. As a member of the Technical Support team you will work a shift pattern of four days on, three days off.

If you would like to work for a global leader in its field and apply your geoscience experience to real world problems, we would love to hear from you

In this role, you will have the opportunity to:
Contribute to the delivery of a world class service support facility which provides timely, effective, and professional education and support to all our users
Effectively analyse and triage tickets to help prioritise issues as they come in and ensure they are routed to the correct escalated resource as required
Effectively capture customer interactions in our Customer Relation Management System (CRM).
Assist in the creation of Self- Help content such as quick start guides, learning paths, and On-Demand Training materials
Seek opportunities to improve processes and, where appropriate, design solutions and champion their adoption
Collaborate with the escalated technical staff, sales, and development teams to establish suitable service levels for Seequent’s internal staff and customers
In order to be successful in this role, you should have:
A post-secondary degree in a Geo-related science e.g. geophysics, geology, geotechnical engineering, or a related discipline
A passion for providing world-class customer service
Excellent oral and written communication skills
The ability to trouble-shoot and problem-solve with a focus on quickly identifying and resolving customer issues
Keen organisational skills with the ability to multi-task and prioritse
The ability to work both independently and as part of a collaborative team
Why you will enjoy working with us..

You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider team is geographically diverse and from multi-disciplines, so even though you will be Christchurch based you will have opportunity to work with colleagues from across the globe.
In addition to awesome colleagues and work culture, you can also expect the following benefits:
Flexibility – Create a work-life balance that suits you with our hybrid work model.
Facilities – Make use of the onsite gym, locker facilities, secure bike sheds, ergonomic standing desks, ping pong tables, and spacious café.
Fun – Bring your dog to work, indulge in Pie Day Friday, build the tallest Lego tower, or embrace innovation in our annual Hackathon.
Financial – Competitive compensation, reviewed regularly, plus the option to join our Employee Stock Purchase Plan.
Family – Two weeks of supplementary paid parental leave.
Learning – Access to a wealth of training resources through our digital learning platform Degreed, quarterly career conversations with your manager and a culture that believes in promoting from within.
Wellbeing – Health Insurance via Southern Cross, fully subsidised subscription to Headspace, regular wellness webinars, and 24/7 EAP access.

Inclusion + Diversity

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience.
If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs. Please provide details in your cover letter of any accommodations needed.

How to apply

If this sounds like the role for you, apply today with a covering letter and CV.

You must create an Indeed account before continuing to the company website to apply

A better understanding of the Earth creates a better world for all.Seequent brings together industry-leading earth modelling, geo-da...

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