Published 2026-01-29
Job Description:
Why join DXC Technology?
DXC Technology (NYSE: DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world.
DXC Practice for Salesforce has experts in all Salesforce and Mule Soft technologies to architect, deliver, and maintain solutions that provide innovative customer experiences. In addition to the deep Salesforce and Mule Soft expertise within the practice, other industry and technical experts within DXC are regularly leveraged to deliver best in class solutions, and a lower and more predictable cost environment.
At DXC we pride ourselves on delivering excellence in everything we do.
What you will be doing
Unlock what’s possible. We are seeking a Senior Support Analyst to join our team to help provide key support to a New Zealand based customer and propel our customers digital transformation journeys with human-centred design thinking and consultation.
NZ Citizenship required for Account Security reasons.
What will keep you busy Working collaboratively in a team delivering support services.
Providing guidance to Junior/Mid-Level Support Analysts.
Managing support deliverables, troubleshooting and resolving technical incidents and problems.
Managing product patching, including but not limited to planning, assessing, testing and troubleshooting related issues.
Monitoring system performance and identify potential issues.
Performing API certificate renewals
Authoring and maintaining key support documents
Achieving appropriate technical certifications on offer and apply capabilities appropriately to business problems.
Uphold and maintaining DXC Practice technical delivery processes and actively contributing to them.
Should be open to create reusable assets which can be leveraged in other engagements.
Peer review technical solutions and provide constructive feedback.
Being a senior in the team should be open to coaching opportunities with the peers.
Providing oversight and direction to team members in accordance with DXC Practice Methodology and Standards
Maintain transparent communication – appropriate communicate organization information through department meetings, one on one meetings and appropriate email communication with Client and various Leads.
The skills you will bring Bachelor degree level or higher
At least 4 years experience working in a Dev Ops support environment
At least 2 years Mule Soft experience is desirable
Strong communication and collaboration skills
Strong understanding of ITIL processes
Strong understanding of Dev Ops processes
Good understanding of integration platforms
Ability to follow and adhere to support processes
Ability to work independently and have a learning mindset with strong troubleshooting skills.
Ability to analyse and support integration solutions developed in Mule Soft
Leadership
Preferred technical experience of:
Required: – Anypoint Studio
MUnit, Postman, SOAPUI
Azure Dev Ops, Jenkins
Azure Dev Ops, Git Hub
Cloudhub
SOAP, REST
Splunk, Kibana
API Manager
Nice to have:- RAML, OAS , Async API, Graph QL
JMeter
Bitbucket
Customer-hosted, RTF K8 or VM
Solace, Kafka, MQ
PI Governance
Our culture and benefits
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
Extensive resources to support your onboarding and continual development including DXC University
DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
More time to do the things you love with flexible leave options, including purchased leave
Take time to give back with charitable and emergency services volunteer days
And of course, all the basics; discounted health insurance, life insurance and many other discounts
