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Associate, Technical Customer Care, Auckland

Last update 2024-04-18
Expires 2024-04-18
ID #2090435049
Free
Associate, Technical Customer Care, Auckland
New Zealand, Auckland, Auckland,
Modified March 28, 2024

Description

Associate, Technical Customer Care page is loaded

Associate, Technical Customer Care

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locations

Oklahoma City, OK

time type

Full time

posted on

Posted 30+ Days Ago

job requisition id

REQ13762

At Core Logic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Core Logic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Core Logic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Core Logic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
Are you passionate about providing exceptional technical support and resolving complex issues? Core Logic is seeking someone that is dedicated and customer-focused to join our team. You will be responsible for delivering efficient and effective basic technical issue resolution to our valued customers, ensuring their technology-related concerns are resolved promptly and with utmost satisfaction.
JOB DUTIES
Support both internal and external users with basic technical and application issues / questions

Manage inbound inquiries on behalf of client, acting as an extension of our client

Remain in available status per business guidelines to handle incoming phone and email queues. Inquiries can be phone, email, or web

Provide first level assistance for defined technical problems and escalate issues per business guidelines

Complex use of multiple systems to service customer inquiries (can be up to 10 systems)

Interpret and diagnose issues by reviewing logs, scripts or debugging applications

Accurately documents every interaction within CRM and ticketing systems

Consult knowledge database to optimize resolutions and follow through on resolution

Provides timely follow up to close the loop with customers per business guidelines

Notes any trends with incoming issues and notifies their manager in a timely manner so that the level of attention is broadened

Must adhere to strict schedule and meet attendance guidelines

Job Qualifications:
JOB QUALIFICATIONS
High school diploma or GED required

Two-year technical degree or 1-year technical work-related experience strongly preferred

1+ years of customer support experience required; 2 years or more preferred

Technical help desk or Contact Center experience is a plus

Aptitude for providing excellent customer service

Strong communication skills including written for email communications (grammar, punctuation, spelling)

Problem solving skills

Effective listening skills

Telephone etiquette

Able to multi-task while speaking with a customer for most efficient service delivery

Working knowledge and proficient with Microsoft Office Suite

Meet attendance schedule with dependability and consistency per business guidelines

Core Logic's Diversity Commitment:
Core Logic is fully committed to employing a

diverse workforce

and creating an inclusive

work environment

that embraces everyone’s

unique contributions,

experiences and values. We offer an empowered work environment that

encourages creativity,

initiative and professional growth and provides a competitive salary and benefits package.

We are better together when we support and recognize our differences.
Core Logic benefits information can be found here:

http://www.yourcorebenefits.com/

. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
EOE AA

M/F/Veteran/Disability:
Core Logic is an Equal

Opportunity/Affirmative

Action employer committed to attracting and retaining

the best-qualified

people available, without regard to race, color, religion, national origin, gender,

sexual orientation,

gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.

Core Logic maintains

a Drug-Free Workplace.
Please apply on our website for consideration.
Privacy Policy -

http://www.corelogic.com/privacy.aspx
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Core Logic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply.

You can opt out at any time by

responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

About Us

Looking for a Remote role?

Please navigate to "location" and filter on desired country under the "locations". ex: United States, Canada, United Kingdom, New Zealand, Australia.
Are you ready for a career with Core Logic?

When you're part of Core Logic, you're part of something big; something that reaches beyond yourself and beyond today. We're not only a cutting-edge information solutions provider; we're also a team of the greatest thinkers, client-care representatives and talent from around the globe. We're poised toward a future filled with opportunity, discovery and ground-breaking work. And if you share this passion, then you may just be Core Logic, too.
Core Logic is an Equal

Opportunity/Affirmative

Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. If you’d like more information about your EEO rights as an applicant, pleaseclick here. Core Logic will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please

click here.

If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at

careers@corelogic.com

or 1-866-224-2086.
Please include the following information in your email:
The specific accommodation you’re requesting to complete an employment application The position you are applying for (job title and/or job number)
Do you represent a third-party organization supporting individuals with disabilities? You can contact us at

careers@corelogic.com.

Please allow up to three business days to receive a response.
Please include the following information in your email:
Your organization’s name Organization’s location(s) Brief description of your need
Core Logic is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of Core Logic. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Core Logic or a Core Logic recruiter, please contact Core Logic at

careers@corelogic.com

.
Please be advised that all legitimate correspondence from a Core Logic employee will come from "@Core Logic.com" email accounts.
Core Logic will not

interview

candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format.
Core Logic will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.

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Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Associate, technical customer care

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