Online Customer Relations Lead - Full Time - Auckland South Our busy Mangere branch is looking for an exceptional Online Customer Relation Lead to be part of the exciting and growing world of customer relations and online retail sales. We pride ourselves on excellent Customer Service (both in store and online) and strive to 'go the extra mile' for customers. As a key point of contact for online customers, you will be an integral part of the team at RV Super Centre. While having a RV, Camping, Marine, Kitchens, Plumbing or Vehicle sales background is an advantage, it is not a necessity. We are looking for the 'right' person, not the 'right now' person. You will be providing outstanding customer service with all our online customers and suppliers, processing online orders from start to finish. You must have great attention to data detail and the ability to calmly communicate and problem-solve with the objective of our customers always being 100% happy. Your key qualities will include: Superb communication skills, both verbal and written Easily build rapport with customers and suppliers alike Excellent PC Skills (Excel / Word / Outlook / Teams) - intermediate or above Strong numerical and data aptitude1+ years proven experience in either customer support, retail or online sales Experience with Online Retail, POS or Ecommerce systems Willingness to learn new skills, systems, products Strong team player (Collaborative working style)Happy to ask questions Be proactive and solution-focused Have strong time management and organisation skills Your key responsibilities will include: Help support the transition from our existing website to Shopify Be across the detail of product data integrity and reporting Grow excellent product knowledge & have a keen interest in learning new products Upsell products or suggest replacements Answer customer enquiries via phone, email, website, Trade Me Processing online orders, steps include: Creation of orders Splitting orders to be dispatched by various warehouses/suppliers Creating & receipting Purchase Orders Communicating with customers/suppliers/couriers Proactively following up on orders Ability to meet deadlines Help update website content including products & photos when required Travel and assist at Trade Shows Other duties as required Actively participate in the THL Health and Safety system and Sustainability Models Display energy and drive towards THL's company goals.
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