Customer Service Representative and Groomer Snap Rentals is a New Zealand car rental company with locations across the country.
As the business continues to grow, we currently have both full‐time and part‐time opportunities available.
We focus on doing things simply better - providing reliable vehicles, fair pricing, and friendly service to help make every customer's journey easy.
About the role This is a hands‐on, varied role where no two days look the same.
You will be working across customer service, vehicle preparation, and shuttle driving, helping keep the depot running smoothly from start to finish.
Typically, you will be working alongside one other team member, so there's a strong sense of teamwork and plenty of opportunity to stay busy and engaged throughout your shift.
These are newly created roles within the business, making it an exciting time to join the team and be part of our continued growth.
What you'll be doing: Deliver great customer experiences by welcoming customers, handling pick‐ups and drop‐offs, and ensuring everything runs smoothly Keep our fleet looking its best by grooming and preparing vehicles to a high standard, ready for the next hire Support day‐to‐day operations: complete vehicle checks, follow processes, and keep the depot clean and organised Get behind the wheel and drive vehicles between locations, and operate the courtesy shuttle when needed Use systems with confidence – working with rental car management software and internal tools to manage bookings, updates, and customer needs Skills & Experience: Keep a cool head and make smart calls on the fly when things get busy or unexpected Have a natural way with people - you can read the room and adapt your approach to any customer Bring solid customer service experience, paired with a genuine drive to help and make things easy Confident running the show solo when needed, keeping things ticking while your teammate is on the road Benefits & Perks: Access advice and support on a wide range of topics, helping you navigate life's challenges through OCPA flexible monthly allowance through Givenwell to spend on whatever wellbeing means to you Enjoy exclusive discounts on a variety of products and services across New Zealand A team environment where you are encouraged to grow and learn in a role that's always varied and interesting How to apply If this role sounds like you, please click on the apply button and follow the prompts.
