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Senior Advisor Early Resolution And Claims, New Zealand

Last update 2025-02-12
Expires 2025-02-11
ID #2588006112
117,782 NZ$
Senior Advisor Early Resolution And Claims, New Zealand
New Zealand, Northland, Northland,
Modified February 5, 2025

Description

Fixed-term or secondment opportunity available till June 2026!!We're open to applications from across Aotearoa We're offering a competitive salary starting from $106,416 to $117,782, depending on experience We are currently looking for a Senior Advisor to join our Site Support team in Feedback and Complaints to support our front-line sites and residences to understand complaints and provide quality responses with resolution focus that is consistent with Oranga Tamariki's vision.

Mō te tūnga | About the role This role plays a key role within our Feedback and Complaints team to ensure we gain meaningful insights from members of the public and are able to deliver consistent approaches across our front-line sites.

Working directly with our Regional Leaders, Manager and Practitioners and you will assess complaints that have been received to support responses and make informed recommendations to Oranga Tamariki in relation to complaints, you will utilise your understanding of Oranga Tamariki practices, values and organisational objectives to best support improvement, this will involve investigating and conversations to best get to the heart of complaints and concerns.

Ngā pūmanawatanga ōu | What you will bring Key requirements of the role include: Previous experience with complaint and dispute resolution Some understanding of the Oranga Tamariki act in relation to best practices for child-centric approaches Ability to gain engagement and get to the heart of issues Strong relationship and partnering skills to gain buy-in to strengthen organisational practices Excellent verbal and written communication skills Understanding of Oranga Tamariki future direction, goals and mission Experience identifying and managing risk Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture Nōu te rourou | What's in it for you We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing.

We offer significant training and professional development so that you can thrive and grow.

We welcome diversity and are committed to working in an inclusive and respectful way.

This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit Mō mātou | About us Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.

In our work, we aim to demonstrate these values: We put Tamariki first We believe Aroha is vital We respect the Mana of people We are Tika and Pono We value Whakapapa We recognise that Oranga is a journey We are committed to ensuring that New Zealand is the best place in the world to be a child.

We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Senior advisor early resolution and claims

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