Service Delivery Manager

Last update 2023-12-06
Expires 2024-01-06
ID #1930810398
Service Delivery Manager
New Zealand, Wellington, Wellington,
Modified November 20, 2023


Key Roles and Responsibilities:-Lead and coach a team of one or more Service Delivery Specialists.-Provide support and guidance to the team.-Provide subject matter expertise to the team.-Collaborate with internal leadership/stakeholders to set the strategy and direction for the team of Service Delivery Specialists.-Fulfill key role and responsibilities of that of a Service Delivery Specialist depending on regional and/or country requirements.-Monitor client satisfaction and identify service improvement plans to address with the immediate service delivery team.-Establish relationships with the relevant teams within NTT Ltd whom the -Service Delivery Specialists interact with on a daily basis.-Ensure team of Service Delivery Specialists has the required tools and resources to successfully service the client needs and requirements.-Manage and coordinate the service delivery budget, compile reports and service delivery metrics.-Observe the external market by analyzing service delivery management trends and recommend improvements to existing procedures, strategies, and policies.Knowledge, Skills, and Attributes:-Strategic abilities and ability to coach and lead a team.-Ability to establish strong relationships with internal stakeholders and external clients.-Excellent relationship-building skills.-Excellent ability in managing coordinated delivery of service.-Excellent written and verbal communication skills.-Good at solving problems and can use initiative to drive innovation.-Ability to work well in a pressurized environment.-Assertive in approach and displays excellent persuasion and influence abilities-Highly analytical with proven negotiation skills-Passionate, strong initiative, self-driven with a commitment to succeedAcademic Qualifications and Certifications:-Typically requires a Bachelor's or equivalent degree-ITIL certification (preferable)Required Experience:-Demonstrated years of experience required in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider-Demonstrated years of experience managing and leading a service delivery team and/or related functionWhat will make you a good fit for the role?Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Service delivery manager

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