Customer Service Representative, Auckland

Last update 2024-04-13
Expires 2024-05-13
ID #2070739329
1,000 NZ$
Customer Service Representative, Auckland
New Zealand, Auckland, Auckland,
Modified March 14, 2024


About us
We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.
With almost a million members in our care, we are New Zealand's leading health insurer.
We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.
At Southern Cross Health Society; we are committed to ensuring our members and teams live their healthiest lives for longer. We support and celebrate a safe and inclusive work environment and a commitment to Te Reo Māori (one of our national languages).
As part of our Contact Centre whānau, you will have the opportunity to make a positive difference to our members and colleagues health and wellbeing. You will be joining an award-winning team, proud winners of the 2024 Readers Digest Quality Service Award. A diverse team who are passionate, engaged, and supportive of each other. The team know how to have fun, thrive, celebrate each other’s wins, all while bringing their whole selves to work.
Our supportive leaders will ensure your career is looked after and empower you through our development pathways programme.
About you:

You are customer focussed
You have a positive outlook with a growth mindset
You have great communication skills and a friendly manner
You are resilient and self-aware
Ngākau nui. Āhurutanga. Tikanga.
Join a proud diverse team, that is always there, always real, always true. If you thrive in a caring, honest, and open culture, you will love working with us.
We know that it is our team’s culture and wellbeing that drive us forward. That is why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We promote a healthy work/life balance, and our employees are encouraged to – and rewarded for – living well.
In return for your talent and skills, you will receive our amazing benefits package:
Flexible in-office and remote working for we, team and me through our hybrid ways of working
Comprehensive induction programme
Development Pathway programme with remuneration increases as you move through the steps
Five days of wellbeing leave and a volunteer day per year
Fully subsidised medical insurance for you and your immediate whānau
Life insurance cover and discounts on pet and travel insurance
Additional parental leave benefit and financial wellbeing support
Opportunity to purchase flexi leave
Earn up to $1000 extra per year with our leading workplace wellbeing programme
Southern Cross is a not-for-profit values-based organisation that has its people and its members at the heart of everything we do.
With over 60 years' experience in health and wellness, join our team and wake up each day knowing your making a difference to our members lives while living your healthiest life possible.

We are passionate about providing equal employment opportunities and embracing diversity. We are looking for individuals who embody Southern Cross’ Values and Behaviours, someone who can bring their whole self to work, and someone who will thrive in our supportive environment. We encourage applications from any background.
Our commitment to LGBTQIA+ and minority communities is reflected in our culture and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish.
If you share our commitment and passion, then apply now!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Great with customers,

Excellent English skills, Strong verbal and written skills, Strong attention to detail

No qualifications required

Secondary School/High School


Job details:

Job type: Full time
Contract type: Permanent
Salary type: Weekly
Occupation: Customer service representative

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