179 Normanby Road, Southbank VIC 3205, Australia
Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.
Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer’s travel journeys are memorable.
Position Overview
Your prime purpose as a FIT Reservations Consultant is to
accurately
and
efficiently process booking requests
on a daily basis from clients around the world to ensure our same day response time is adhered to.
As a consultant, you will develop
effective and on-going relationships with client accounts , maintain high levels of
customer service
and ensure conversion of quotes.
What you’re accountable for?
Daily processing of bookings, fly drives, amendments and cancellations ensuring a response/confirmation to all booking requests the same day, with a 90% confirmation rate.
Confirming all bookings into Tour plan with correct status, margin and price codes.
Liaising with Account Manager to source necessary information for agent requests, including quotes.
Answering queries and calculating quotes from agents.
Ensuring client customer service issues are addressed promptly.
Maintaining profitability of files by following the file checking procedure.
Research, analyse and recommend ways of improving operations and products and services offered to customers.
Actively respond to customer feedback and show initiative to address suitable outcomes to customer enquiries.
Managing work priorities to ensure that all clients are receiving service as per contractual obligations.
Active participation in team.
A few other things to note about the role
Attending function and Famil trip events representing the company will be a requirement. Therefore, you will require a valid passport and drivers’ license.
Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. You will be subject to and comply with company policy to ensure we promote a harmonious work environment.
The position reports to the
Team Leader.
The position is based in
New Zealand.
The role is
Full Time.
Key result areas
Confirm and convert quotes.
Accurate calculation of quotes.
Excellence in customer service.
Qualifications
Degree or Diploma in Tourism/Travel.
Experience
Experience and knowledge of Australia and New Zealand and knowledge of the European and/or USA market.
Experience in working in a team environment.
Excellent presentation and communication skills.
Must be proficient in MS Word and Excel.
Minimum of 6 months experience in an inbound reservations environment is preferred although not essential.
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
How many years’ experience do you have as a Reservations Consultant?
Do you have customer service experience?
How many years’ experience do you have in the hospitality & tourism industry?
What’s your expected annual base salary?
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