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Senior Training Specialist, Auckland, Life Technologies

Published 2022-11-25
Expires 2022-12-25
ID #1277671667
80 NZ$
Senior Training Specialist, Auckland, Life Technologies
New Zealand, Auckland, Auckland,
Published November 25, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Senior training specialist
Min. Salary: 60000000


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Description


The role of the Senior Training Specialist is to support a team continuously improving and supercharging our customer experience including general responses, telecommunication and digital literacy.

By partnering with leadership and through effective relationship management, we will drive business development and revenue generation.

You will initiate and contribute to the overall customer experience with new initiatives that drives efficiency and effectiveness with a focus on customers first and support key functional projects relating to our systems and any specific key initiatives.

Proven experience in team management, with track record in building, developing and mentoring a hard-working team to deliver against objectives will set you apart to deliver for this newly crafted role.

We are looking for a highly driven individual with a passion for continuous organisational improvement.

Key Responsibilities:
Be a role model leader, focusing on our values, communication, our customers and our employees and thereby ensuring growth with a specific focus on local leadership for our NZ customer care team
Facilitate classroom and virtual training for our new hires and experienced team to grow our ERP, CRM (Salesforce.com), telecommunication and digital skill set across the organisation
Ability to disassemble the knowledge of a content expert and re-design in the form of a training program.
Develop and maintain vital documentation, work instructions and job aids to support the knowledge needs of the team
Implement measures to supervising learning completion and test understanding
Support to drive greater transparency into system usage/adoption by identifying metrics, enabling organisation to measure efficiency and value of investments and make available to leadership team
Build a Customer Centric Culture by providing mentor and development of our team members, to support key strategies to drive customer dedication.
Develop and manage project plans required to implement organisational change
Understanding of new and current training methodologies, theories and techniques working with the team and leadership to apply
Ability to work with ambiguity in a fast paced, dynamic environment
Lead and participate in key exciting new local/corporate initiatives and projects
Skills & Experience:
Minimum of 5 years’ experience in Customer Contact functions and 2 years leading a team
Track record of operating optimally within an environment passionate about high performance and high levels of intensity
Demonstrated experience in leading project work and ability to optimally operate within a constantly evolving environment
Ability to execute customer focussed strategies passionate about results and driven to succeed
Experience in writing clear and accurate documentation based on an understanding of adult learning concepts and curriculum development
Ability to learn quickly various system applications with access to a subject matter expert
Strong commercial acumen to report clearly and concisely
Strong interpersonal skills with an ability to influence and negotiate outcomes successfully and prioritise based on results to manage time optimally and to meet agreed deadlines
Demonstrated resilience and good humour!
Demonstrated high level of integrity and professional standards
Minimum of 2 years’ experience in training and creating computer-based training using authoring tools such as Articulate, Vyond and implementing gamification would also be helpful
Other Job Requirements:
• Some public holiday and out of hours work may be required. Possibility for on call work supporting this critical industry.
• Follow OHS policies and procedures and ensure a safe and healthy workplace environment
Contacts:

Internal:
Our Customer Care Colleagues!; Procurement & Planning; Sales & Marketing; Finance team; Logistics & Supply Chain; eComm and IT; Quality; legal and compliance functions
External:
Diverse industry Customer base and Transportation Companies; ERP / CRM / Phone providers and partners

What's in it for you?
• Training, career progression and opportunities within a world leader in serving science.


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Job Category

Customer Service

Thermo Fisher Scientific

is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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    80 NZ$ / Monthly

    Employer's info

    Registered on October 7, 2017

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    Finance is a field that deals with the study of investments. It includes the dynamics of assets and liabilities over time under conditions of different degrees of uncertainty and risk. Finance can also be defined as the science of money management. Finance aims to price assets based on their risk level and their expected rate of return. Finance can be broken into three different sub-categories: public finance, corporate finance and personal finance.


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