At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.The Job Proactively retain, manage, service and grow an assigned customer portfolio of customers by best practice account management, building strong customer relationships and owning overall customer satisfaction. Ensure all customer contract renewals are secured at the best possible terms and conditions. Provide customers with solutions which create trust. Produce short and long term account management strategies which enables growth whilst mitigating risks in proactively. Positioned to talk strongly in relation to all Iron Mountain products and services.The Responsibilities Manage and grow pipeline opportunity whilst maintaining qualityProvide strategic growth and retention plan for each accountSecure customer contract renewalsExecute customer projectsCultivate and maintain effective business relationships with C-level decision makers in strategic accountsBuild and maintain strong, long-term customer relationships, developing trusted advisor relationships with customer stakeholdersOversee the efficient Project Management of Customer On-boarding ensuring any new business is on-boarded and invoiced accurately, as quickly as possibleAssist in resolving high-severity requests or issue escalations, as needed to ensure customer satisfactionAct as the product and solution provider all services offered in the market by Iron Mountain, as well as demonstrate a sound level of Market and Industry knowledgeDrive the Company’s differentiation/value proposition in the customer portfolio and identify customer needs/opportunities for lead generation for growth and collaborate to ensure growth objectives are achievedOwn, create and maintain up-to-date Customer Account Plans for your portfolio, including Account Strategy, and a full organisational structure of each account group to ensure the company is engaged across the entire customers business including sub organisations, sister companies or acquisitionsProactively target vended and un-vended prospects and key competitor accounts to drive and generate new, profitable revenue growth within Australia (AU) and identify global opportunities. Ensure all business is secured at the optimal terms and conditions for the companyOwn your book of business (BoB) value for the period, high retention/growth focus and commitment to meeting agreed company outcomesReporting and customer account management including compliance, invoicing, sales reporting, risk management, pipeline updates and revenue forecastThe Person A track record of high performance in B2B Account ManagementDemonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-levelExperience in activity-based sales processesExperience in delivering client-focused solutions based on customer needsDiscipline, tenacity with technical aptitude and a high-degree of personal resilienceExcellent listening, verbal, presentation and written communications skillsAbility to generate ideas and solutionsAccount Planning and Account Management skillsConsultative Selling SkillsNegotiation skillsProblem solving skillsAnalytical and financial fluencyProficiency in MS Office and CRM software (e.g. Salesforce)Advanced Negotiation skillsBusiness Planning skillsStrong presence, impact and influencing skills with senior decision-makersStrong teaming, influencing and collaboration skills to gain the commitment and secure alignment of staff who are not direct reportsProven business analysis, proposal development and financial fluencyExcellent time management and planning skills with the ability to prioritise conflicting demands Ability to effectively present information to diverse groupsExcellent time management and planning skills with the ability to prioritise conflicting needsSupport of all other company agentsCategory: Sales