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Platform Delivery Manager
Job No: 672353
Auckland
Max Term Full Time
Insurance, IT
NZ-B6
Are you ready to Chase the Sun by pursuing a career with Suncorp New Zealand? As part of one of Australia’s and New Zealand’s leading financial services groups, you’ll help us live our purpose every day – to build futures and protect what matters – for our customers, our communities and each other. And you’ll be supported to grow your own future further too, backed by a culture of continuous improvement, empowerment, and flexibility.
We’re never just satisfied with how things are –because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality. Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler and better for our customers and each other.
We have an opportunity come up for a Platform Delivery Manager to join our New Zealand Infrastructure & Operations, Service Delivery and Cyber Security. Platform Delivery Manager are accountable for managing Suncorp New Zealand’s end user environment including Smart Bar, second-level support and third-level engineering.
The role requires close collaboration with Suncorp Australia’s end user teams to deliver all end user products, initiatives and/or services to the New Zealand (NZ) business.
Lean and agile methods will need to be employed along with coaching and mentoring to build a highly-engaged team focussed on creating and maintaining great user experiences.
Your key Responsibilities will include:
Deliver an exceptional customer experience through a combination of internal and partner teams that are technically capable and demonstrate behaviours that drives a strong customer centric culture.Create value by delivering services that elevate the customer experience (including automation, self-service, pro-active communications);Implement operational measures that provide insight into key customer satisfaction sentiment and develop appropriate action plans to drive continuous improvement and customer satisfaction in the environment.Support the delivery of programs of work and/or projects to greatly reduce cost to service and increase the overall customer experience for Suncorp employees and its joint venture partners;Work with key business stakeholders to ensure the most appropriate, cost effective and timely solutions are delivered.Comply with reporting and steering committee governance requirements; comply with ITIL and technical standards;Ensure that delivery team purpose and objectives are clear and linked to the broader Group vision, strategy and customer roadmap.Ensure a sound translation of business objectives into clear streams of work, aligning technology strategy with business strategy via projects, continual improvement and operational activity;Manage the end-to-end (ideation through to operation) delivery of initiatives and operational support using best practice Change, Release, and IT Service management;Collaborate with business and technology teams (onshore and offshore) across brands to deliver quality experiences and value to end customers;Ensure that assigned assets are fit for purpose and adhere to Suncorp’s Technology Policies, Frameworks and Standards including those relating to Risk, Asset Health, and Security; To be successful in this role, you will bring:
Qualification in information technologyQualification in business or management (desirable)At least ten (10) years IT industry experience in und user rolesAt least ten (10) years’ experience in IT Operations/IT Service Management/Service Desk operations / first level serviceAt least three (3) years’ experience in leading a technical team (mandatory);Excellent knowledge/experience in the ITIL framework;Excellent knowledge/experience in IT delivery methodologies or project management;Proven capability in contributing to the strategic direction of an organisation;Experience in leading teams through periods of change;Proven experience in delivering end user support, infrastructure and service management transformational programs; andITIL 3/4 and the application of ITSM Standards;Demonstrated ability to easily build new relationships and proactively establish a variety of contacts across the organization;Ability to contribute to strategic perspectives and translate this into specific plans/actions for teams to execute; andPractised at providing feedback & coaching for direct reports including performance management. What we also offer
Free life, salary continuance and trauma insurance coverDiscounts on Asteron Life & Vero insuranceFlexible leave of up to four days per year in addition to annual leavePositive, inclusive team environment where we welcome individuality and celebrate diversityFlexible work arrangements embracing a healthy work/life balance$250 annually for gym membership or hobbiesOngoing learning and development opportunitiesOpportunity to join the employee share plan About Suncorp NZ
We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.
If this role sounds like you, apply online today!
Advertised: 17 Jul 2024 New Zealand Standard Time
Applications close: 16 Aug 2024 New Zealand Standard Time
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