Are you an employee looking for the way back to the Public Trust intranet?At Public Trust, we take pride in our purpose of empowering all New Zealanders to build and protect their legacies. Public Trust is New Zealand's largest and most experienced trustee services organisation. We provide specialist advice and care across a range of trust, estate management and investment services to New Zealanders. As an Autonomous Crown Entity, we have an important role to play in guiding and supporting Kiwis, which we're fulfilling by building a strong, sustainable, and growing business. As a Senior Trustee in the PPPR Team, you will be the relationship manager for customers when Public Trust is appointed by the Family Court to act as Property Manager. Your role is to manage their personal property and financial affairs. You will ensure that our customers and relevant stakeholders are provided with exceptional customer experience in which their needs are identified through quality conversations, and they are offered appropriate solutions to protect their assets and promote their quality of life. Key Responsibilities Manage a portfolio of PPPR customers Maintain regular contact with customers Deliver outstanding customer service and build trust Ko wai koe | About you You are an adaptable person who can move from different situations and conversations with ease. You use your initiative and are proactive in finding the best solutions for your clients.4+ years trustee experience or equivalent Strong communicator at all levels Good problem solving and analytical skills Ability to build rapport with customers, understand their needs and provide appropriate solutions A high standard of personal integrity, discretion and tact, maintaining confidentiality Ability to handle pressure, demonstrate professional empathy and resilience and competence in managing challenging behaviours. We are a people business and recognise that diversity of our own people is essential in the service of the range of communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive. Our values: People are at the heart of everything we do | We make the tricky seem simple | We are better when we work together | We have the courage to make a difference. Me pēhea te tono mai | How to apply If you are interested in this role, apply now via our careers site https://careers.publictrust.co.nz. Please note: applications must be submitted online via our careers site and will not be accepted via email. To be considered for this position you must have a legal right to live and work in New Zealand. Reference # 35468 Posted on 13 Jan 2025 Closes on 27 Jan 2025 Location(s) Auckland, Auckland CBD, Greenlane, Highbrook, North West/Westgate, Orewa, Takapuna
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