Auckland Council's North West Regulatory Support Team is seeking a new team member to join our dynamic team. You’ll have the opportunity to use your solid organisational skills to provide efficient administration support to our various stakeholders, key accounts, and qualified partners, ensuring the smooth running of Auckland Council’s Licensing and Compliance service delivery process. Day-to-day you could expect to work on: Processing applications and requests to ensure all databases/systems are accurately maintained and up to date. Supporting all key processes to enable registration and licensing applications and financial processes such as invoicing. Working with various stakeholders, key accounts, and qualified partners to deliver high-end customer service. This includes written communication and phone calls while maintaining a high level of service to internal and external customers. He kōrero mōu: About you Ideally, you will have experience in a regulatory environment, but more so your outstanding ability to handle high volumes and passion for learning a variety of roles that fall within this team. You will be a top-notch administrator who is system savvy, competent in the use of MS Office applications, and can easily adapt to new systems. You will have worked within a busy professional environment and easily build excellent working relationships. Your proactive nature along with your great attention to detail will make you perfect for this role. Key attributes we are looking for: At least 3 years’ experience in an administrative and customer service role is desired, preferably in a regulatory environment. Customer-focused attitude with a commitment to continuous improvement. Excellent verbal and written communication skills. Proven time management skills with an ability to manage a diverse range of tasks and processes. Attention to detail and high standard of accuracy. Ngā āhuatanga kei a mātou: What we offer Licensing and Compliance provides compliance services for the directorate, administering the rules and bylaws that promote public health and protect Aucklanders from nuisance and harm, to ensure Auckland is a safe and healthy city, a great place to live, work, and play, with an outstanding environment for now and future generations. It is the largest local government compliance operation in Australasia and deals with a substantial proportion of the requests for service received by the Council. Compliance activities are delivered through both planned, scheduled activities and unplanned responsive requests for service. With a thirst for learning, you’ll continually grow your knowledge with our in-depth training and exposure to various facets of Licensing and Compliance. You will also have access to our fantastic benefits scheme, including subsidised Leisure Centre membership, and a range of partnership discounts. Check out our employee benefits HERE. Our employer Kiwisaver contribution is additional to the base salary offered. If this sounds like your next career step, apply today and tell us why you’re interested in this opportunity. Applications close: 19 February 2025 Salary range: $55,000 - $59,000 (depending on skillset and experience)Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
#J-18808-Ljbffr