Help Desk & IT Support (Information & Communication Technology) ABOUT ROCKET LAB Rocket Lab is a global leader in launch and space systems.
The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations.
Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more.
Join our pioneering team and launch your career to new heights! Rocket Lab's IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices.
Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations.
WHAT YOU'LL GET TO DO: The Senior IT Support Specialist works closely with the IT Client Services Team Lead and Warkworth Composites Complex (WCC) site Manager.
You will be the sole support person for on-site IT Infrastructure (clients, servers, and network) for the staff and Launch Engineers/Technicians at our Warkworth Composites Complex (WCC).
Carrying out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab.
You will also be the first point of contact for any onboarding of new hires to ensure they are set up and productive from day one.
Provide instruction, guidance, technical support, and documentation to different teams.
Deliver and support IT systems through efficient management of the IT Service Desk.
Build strong relationships - be the Subject Matter Expert.
Provide some Launch Operation support during Launch periods.
This position will suit someone who is seeking autonomy and ownership over their own facility whilst having the support of the wider IT team to collaborate on technical solutions.
YOU'LL BRING THE BELOW EXPERIENCE: 2+ Years' experience in a support or service role.
Has a basic understanding and experience in following a framework for service delivery such as ITIL.
Operational knowledge of: Windows and/or Linux desktop operating systems.
PC hardware including the ability to assemble and disassemble desktop PCs.
Active Directory and Group Policy.
Understanding of networking infrastructure.
Cloud-based technologies: Azure, AWS, O365, etc.
THESE SKILLS WOULD BE NICE TO HAVE: Certifications in Comp TIA A+ or ITIL would be highly desirable.
Windows and/or Linux server (Ubuntu/Debian) enterprise environments.
Virtualization technologies, public/private cloud.
Security Frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc.
If you meet most or all of the above requirements, apply now! All applications are reviewed and considered.
STAND OUT in your application: To increase your chances of being shortlisted for this position, please provide your CV and Cover Letter in PDF format only, and quote the value of a TXT record under the public job reference number subdomain of our domain (i.e.
#.rocketlabusa.com).
You can find the public job reference number on.
FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.
These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.
Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.
For more information on these Regulations, click here ITAR Regulations.
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Senior It Support Specialist, Auckland
Free
Senior It Support Specialist, Auckland
New Zealand, Auckland, Auckland,
Modified October 29, 2024
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