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Technical Support Delivery Analyst - Payroll, Auckland

Last update 2024-05-28
Expires 2024-06-28
ID #2050227953
Free
Technical Support Delivery Analyst - Payroll, Auckland
New Zealand, Auckland, Auckland,
Modified March 1, 2024

Description

Technical Support Delivery Analyst - Payroll

Workday (NZ) Unlimited
This job offer is not available in your country.
About the Role
As a Payroll Support analyst, success means you will become highly knowledgeable around the Workday product and various technologies which we use to solve problems.
You will diagnose and analyze technical software issues, report operational issues / product defects to engineering teams, and collaborate with multiple partners through to resolution.
No two days are alike and this opportunity will make use of your troubleshooting and critical thinking skills. Your role is to ensure an outstanding customer experience through strong and timely communication on the status of issues as well as work through customer escalations, until an acceptable solution is delivered.
What would you do all day?
Handle a queue of Payroll cases, prioritizing issues based on severity and customer impact
Solve complex problems, drive change, and implement solutions
Handle time critical escalated issues
Work with Support team, Product Managers, QA, and Development to identify solutions or workarounds
Balance ownership of existing case load while solving new issues
Maintain your knowledge of new functionality and compliance changes
Regularly contribute to knowledge base (KCS) to improve resolution effectiveness
Use your energy, drive, adaptability, and passion to inspire others throughout the company
Take part in our 24 / 7 Global Support Shifts
About You
Depending on your level of experience you could be considered at one of the levels outlined below.
Sr. Associate Customer Support Analyst
Basic Qualifications
1+ years in one of the following :
Payroll software support
Functional experience in Payroll
Customer Support experience, providing software support for other functional enterprise software applications
Functional systems administration experience supporting software systems and solutions
Customer Support Analyst
Basic Qualifications
3+ years in one of the following :
Payroll software support
Functional experience in Payroll
Customer Support experience, providing software support for other functional enterprise software applications
Functional systems administration experience supporting software systems and solutions
Other Qualifications
Demonstrated ability to support or implement Payroll solutions
Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
Ability to balance multiple priorities and communicate across diverse teams within the organization
Demonstrate resilience when faced with tight resolution timeframes and conflicting / opposing priorities
Solid understanding of case handling processes and escalation procedures
Prior experience with Knowledge-centered service (KCS)
Additional experience in one or more of the following functional areas : Time Tracking, Absence, Human Capital Management, Compensation, and Benefits
Degree in Technical Disciplines is desirable
Working Model
This role operates in a flex model with at least 50% of time spent in office.
Air New Zealand's Engineering and Maintenance group is known around the world for

delivery

of world class We

support

A320 321, ATR, Q300, B777 and B787 aircraft, so experience on these types is preferred. Engineer (Mechanical, Avionic and Metal Structures) Our one stop facilities also offer experienced

technical

Click. here. to find out more For successful candidates, we will provide immigration

support

and a generous
Specialist

Analyst

to join our team. Reporting to our

Payroll

Manager as part of a team based in our Manukau

support

office, you will be joining system, ensuring accurate and timely

delivery , managing

payroll

service requests using Manage Engine This is a permanent position working 40 hours per week based in our Manukau

Support

Office. Other benefits We will

support

you in taking your career to the next level Refer a Qualified Teacher and receive. 2000
This position will

support

the

Payroll

team. Primary duties and responsibilities processing and reporting of employee

payroll. Serving as a

technical

expert for

payroll

matters with a deep understanding of

payroll

law, tax regulations

payroll

providers. Serving as a liaison to employees to resolve

payroll

related issues disputes Servicing quarterly and annual external audit requests

Analyst

compliance initiatives associated with the

payroll
knowledge to

support

a growing number of clients in Australia and implement new

payroll

solutions. successful in this role, you will have excellent skills working across systems. implementations and

technical

delivery. is a must Experience with NZ

payroll

is a bonus Experience in Agile

Delivery

Strategic thinker. solutions Australian

payroll

knowledge is key to

support

a growing Australian client base Great flexible
in collaboration with our customers, you will be responsible for contributing to our next generation

payroll

legislation relating to payroll5. years of experience working in a relevant field (Human Resources,

Payroll

or Financials) as a Product Owner, Business

Analyst

or Consultant,

Payroll

Administrator or Manager Other understanding of Saa S Solutions, software product design, UX, and UI, with previous experience building

Payroll

content to various types of audiences. Understanding of New Zealand compliance and legislation relating to

payroll
About the Role We know

Payroll

and have been processing

payroll

accurately and compliantly for over 50 As a

technical

leader you will be collaborating with the Product and Design team, Tech Leads Architects

delivery

approach. Experience in designing and implementing integration service platforms that

support

enterprise scale, team

delivery

skills.
Are you a passionate

Analyst

Developer looking for your next challenge? Look no further than FNZ! applications. At FNZ, you'll be part of an ever evolving learning environment where collaboration and

support

developing real time transaction processing systems. You'll also help design and build APIs, provide

technical

get to work closely with other developers to share knowledge, best practices, and assist in resolving

technical

days, and more. Be part of a highly successful, rapidly growing, global business that is leading the

delivery
Job Description Summary. Our client is seeking a

Technical

Business

Analyst

ideally with a software development We want to hear from you if you can demonstrate a solid track record working as a

Technical

Business

Analyst

who has worked on large scale integration projects within enterprise environments. role, you will need. Ideally, 3 6 years of experience in the role of software development Business

analyst

documents that enable accurate and rapid

delivery

of quality solutions Excellent documentation and communication
by A bit about our client Our client is working with and for the community on a long term project to

support

ongoing infrastructure and subsequent community development with four main pillars of

delivery. and the role reports directly to them. The position supports the business through a mix of high level

technical

Treasury Reporting Fortnightly

payroll

preparation (alongside outsourced provider), including

payroll

journals & month end

payroll

journals and reporting Systems

support

(opening closing accounting periods
Come share your passion with us. By joining our

Technical

Support

team, you will have the opportunity to

support

our client's operating fleet ensuring aircraft reliability and availability while also remaining

support

to maintenance personnel, flight crews and ground personnel. Troubleshoot and address aircraft

technical

defects. Control and track defects using the maintenance management software, liaising with defect rectification. Manage components and parts RQs and the associated activities. Source components in

support

#J-18808-Ljbffr

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Technical support delivery analyst - payroll

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