Customer Success Manager - West Coast Preferred, Greymouth

Last update 2024-04-18
Expires 2024-05-18
ID #2017738925
Customer Success Manager - West Coast Preferred, Greymouth
New Zealand, West Coast, Greymouth,
Modified February 4, 2024


Career Opportunities with Streamline Healthcare Solutions
Careers At Streamline Healthcare Solutions
Customer Success Manager - West Coast preferred

Streamline’s mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organization’s to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology.
Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.
Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.
Job Overview:
Customer Success Managers (CSM) are responsible for managing multiple customer accounts to ensure customer satisfaction. CSM maintain relevant industry, customer specific, and product knowledge and serve as an advocate and voice of the customer – both within Streamline as well as participation in state, regional and national settings. CSM works collaboratively across all Streamline teams to ensure an exceptional customer experience.
Job Responsibilities:
Manage multiple customer accounts as both Streamline representative and customer advocate to ensure customer satisfaction.
Ensure revenue targets are met. This includes account receivables and sales of additional product functionality and modules to enhance customer experience.
Provide consultation on Smart Care product and facilitate timely access to resources needed to ensure customer optimization and effective product use.
Effectively manage customer projects to ensure deliverables are met and within established timeframes
Frequent communication and meetings with other Streamline teams including product and knowledge management, sales, engineers and developers, subject matter experts, client support staff, implementation, finance, and leadership. Establish, maintain and conduct regular reviews with customers to ensure Customer Success Plans are on track to ensure exceptional customer experience. This includes establishing effective relationships with multiple levels at customer organizations (executive, clinical, fiscal, IT, quality, medical)Facilitate 1:1, state, and other customer focused group sessions
Job Requirements:
Bachelor's degree or higher in behavioral health, business, or related field.
Prior experience as a Customer Success Manager is desirable.
Experience in managing accounts and/or projects in a fast-paced environment
Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
Excellent interpersonal skills and effective written and oral communication skills.
Strong analytical skills, problem solving abilities and sharp attention to detail.
Sense of urgency and ability to prioritize work and daily tasks.
Outstanding work ethic, drive, motivation and commitment to quality results.
Willingness to travel up to 20%.
Willingness to work some nights and weekends.


Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer success manager - west coast preferred

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