Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Are you passionate about technology and eager to start your career in IT? Rabobank is offering an exciting opportunity for a motivated and curious individual to join our IT Workplace Support teamas an Associate Tech Support Analyst. This is your chance to gain hands-on experience, learn from seasoned professionals, and grow within a global organisation that values innovation, collaboration, and continuous improvement. About the role As an Associate Tech Support Analyst, you will be the first point of contact for all IT-related queries and technical issues across Rabobank Australia and New Zealand. You’ll provide timely and effective support to staff via phone, email, and remote desktop tools, helping to resolve a wide range of issues, hardware malfunctions, network connectivity problems, and user access concerns. Your day-to-day responsibilities will include logging, tracking, and managing all incidents and service requests using our IT Service Management (ITSM) system. You’ll assist with onboarding and offboarding processes, including setting up user accounts, and managing access permissions. Supporting the maintenance of workplace technologies such as laptops, printers, and mobile devices will also be part of your role. The Associate role is an entry level support role within the Tech Services Management team at Rabobank. You will have the opportunity to work with a customer focused and high performing team of IT professionals and support our end users with their IT support and troubleshooting needs. Your skills will be developed with hands on experience and guidance from the team. Key Responsibilities and Accountabilities: The Associate Tech Support Analyst will provide advice and guidance on all IT related matters for Rabobank staff in Australia and New Zealand. Provide telephone, in-person or remote assistance support for the Banks End User hardware devices, Standard Operating Environment and applications. Assist with implementation and maintaining technical infrastructure and solutions to deploy software so that the business have access to systems and applications when and where they require. Ensuring business targets are delivered within agreed SLAs. Answer the Tech Service Management Support phone and accurately record all call details into the call logging system. If you are interested in Growing a better world together please follow the link and apply online or visit www.rabobank.co.nz/careers. Rabobank believe embracing inclusion, equity and belonging delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here. At Rabobank New Zealand, we are committed to our values; we are client-driven, we take responsibility, we are professional and cooperative. We have an open culture, where you can be yourself and be valued for who you are. All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned. We are proud to be an equal opportunity employer. Together, we can grow a better world. The Application Process This is our standard application process. It may vary by role. Step 1 You Apply Thanks for applying! You will always receive a confirmation of your application by email. We review all the resumes and covering letters that we receive. We will let you know as soon as possible if we invite you for an interview. Step 2 Interview We invite you for one or more (online) interviews. We want to know if you fit the role and the team. You probably have many questions for us too. For some positions, we may also ask you to complete an assignment or assessment. Step 3 Our Offer Are you the new colleague we are looking for, and do you also feel happy with us? Congratulations! You will receive a good offer from us. Before you start, we conduct a legal screening to ensure that our employees do not pose a risk to us and our customers. Step 4 Welcome!Welcome to Rabobank! We look forward to seeing you and can't wait to work together. What working rights do you hold for New Zealand?Please describe your remuneration expectations (base + salary). Connections to Rabobank Do you have any friends, family or financial connections to Rabobank?
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