Technical Support Representative, Napier, Now New Zealand

Published 2022-10-01
Expires 2022-11-01
ID #1195431271
80 NZ$
Technical Support Representative, Napier, Now New Zealand
New Zealand, Hawke's Bay, Napier,
Published October 1, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Technical support representative
Min. Salary: 60.000

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Now is an award-winning challenger brand in the telecommunications industry, headquartered in the sunny Hawke's Bay. A business that is experiencing industry-leading growth and making a name for itself as a truly service-led broadband provider. Now has been awarded NZ's Most Satisfied Customers by independent rating agency Canstar for the past three years.

We are a brand that stands for service. We make a commitment every day, that we’ll push ourselves to go above and beyond to bring our customers' digital worlds to life. This requires us to be more responsive, more human, more up with the play and more understanding, to ensure our customers leave every interaction with Now feeling informed, confident and happy that they’re with New Zealand’s best broadband provider. 

Our award-winning Customer Experience Team

Our Customer Experience team is responsible for handling all customer interaction, be it a query, issue, new sign-up or simply just a chat. We bring the same level of customer intimacy and focus to every interaction we have, over the phone, on webchat, social media or by email. Our goal is to put some WOW into our customers' day.

An exciting opportunity exists to join our award-winning customer experience team, as a Technical Support Representative. This role can be based in our Napier or Christchurch office and will see you lead experience moments with our customers. Responding to our customers over the phone, on webchat, via email and social media messaging. 

Helping them with their broadband and home technology support needs, including getting customers connected, troubleshooting, answering technical queries, assisting with router configuration, provisioning of services and diagnosing Wi-Fi issues, product information and making sure our customers have a hassle-free broadband connection in their homes.

It’s a given you’ll love talking with and interacting with people, helping others will be at the heart of what makes you tick. You gain satisfaction and growth by using your problem solving and investigative nature to logically solve customers’ issues and queries, ultimately delivering the customer experience that the Now customers have come to know and love. 

You’re not someone who waits to be asked, you think about what’s right for a customer and proactively make it happen – then share your wins with a team who all grow off your experience. Experience in customer service is a must (particularly a call centre) along with a background in technology, to help you hit the ground running and delivering your own unique style to our award-winning team.

Life at Now

Joining the Now team is like joining an extended family. We're based in the contemporary Tech Collective hub, on the sunny shores of Ahuriri, Napier. When you come to work, you come to a place you'd want to hang out in - open plan, collaborative team spaces, pool table, table tennis table, bean bags, a few steps out our doors to a cafe, 2-minute walk to the water, the list goes on.

Our team is also growing in the Christchurch office therefore this role could be based there as well. 

If you think you have the right skills and personal attributes to bring the WOW to our Now then click on the apply button and send us your CV along with a Cover Letter showing why you feel you can make a difference to our business.

Please note that due to the nature of our workplace, to be employed with NOW we ask that you be fully vaccinated against COVID-19 and that you comply with the terms of our Infectious Disease Policy and our Vaccination Policy (available on request). 

Your application will include the following questions:

Do you have technical support experience?

Have you worked in a role where you were responsible for providing level 1 technical support?

Do you have customer service experience?

Which of the following statements best describes your right to work in New Zealand?

Have you worked in a call centre before?

How many years' experience do you have as a Technical Support Representative?

What's your expected annual base salary?

How much notice are you required to give your current employer?

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    80 NZ$ / Monthly

    Employer's info

    Registered on October 7, 2017


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