Overview Join to apply for the Front Office Agent role at Sofitel.
Company Description: Ensure the highest level of customer service is provided at all times to all guests.
Deliver emotional connection showcasing your passion and pride for the Sofitel brand, providing luxury service for guest reservations, check-in and departure, concierge and porterage services; maintain accurate guest accounts and provide accurate, attentive information.
Responsibilities Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during reservations, check-in, checkout and throughout their stay.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality in line with PCI and Privacy compliance.
Handle all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
Provide additional duties as required to support hotel operations and guest satisfaction.
Qualifications Previous Front Office experience in a five star luxury environment.
Knowledge of Opera or other booking system.
Full, clean valid manual driver's license.
Have flexibility to meet hotel rostering needs with weekend and public holiday work.
Additional Information Our Commitment To Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you\'re welcome to let us know.
Duties and Requirements Full Time, morning, day and evening shifts including weekend and public holiday.$*****p/hr Night cover when required.
Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
