Service Direct Consultant - Contact Centre

Last update 2023-12-05
Expires 2024-01-05
ID #1930810608
Service Direct Consultant - Contact Centre
New Zealand, Southland, Southland,
Modified November 20, 2023


SBS Banking With a rich history spanning over 150 years in Aotearoa New Zealand, SBS Bank is making a positive impact on Kiwis' lives by helping them find a place to call home. It's a powerful purpose that drives us every single day! We truly believe that when people achieve their financial goals, their whanau and communities flourish as a result. We're on an exhilarating growth journey, and we need exceptional individuals who are ready to embrace our ambitious goals. We're seeking passionate trailblazers from all walks of life who are eager to shape the future of banking. As a 100% NZ member-owned bank, we have the freedom to focus on creating real value for our members (customers). With no shareholders to please, we can offer market-leading lending and funding rates while giving back to our communities through local sponsorships and support. Every success we achieve directly benefits our members and the regions we serve. We foster an inclusive and innovative environment that thrives on challenging the status quo. We actively encourage our people to question conventions, push boundaries, and test our thinking. This mindset paves the way to successfully achieving our growth. When it comes to our culture, we're proud to say that we're more than just colleagues - we're a close-knit, caring, and inclusive whanau. We embrace diversity in all its forms and actively promote an environment where everyone feels valued, respected, and empowered. We invest in your development, well-being, and growth because we believe that when you thrive, we all succeed. So, if you're ready to be part of a small bank with a big heart, where your unique perspectives and contributions are celebrated, then come on board and join us! Together, we'll help Kiwis find a place to call home. We are looking for a Service Direct Consultant to join our Invercargill-based Contact Centre team. This role provides a warm telephone welcome for our Members and potential Members, and is key in helping members with transaction processing, quality customer service and active promotion of products and services. To be successful in this role you will need previous customer service experience, the ability to work in a consistently evolving and changing environment, and be a keen digital advocate who is willing to learn and study. You will have excellent and well-developed numeracy and literacy skills as well as a high level of accuracy and attention to detail and enjoy being part of a fun team. The hours of work are: Week One: Monday to Friday - 8.30am - 5.00pm Week Two: Monday to Wednesday - 10.00am to 7.00pm, and Saturday to Sunday - 10.00am to 4.00pmWeek Three: Monday to Friday - 12.00pm to 9.00pm Apply today to join the SBS family! Join our mailing list for exclusive job hunting tips and offers: #J-18808-Ljbffr

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Service direct consultant - contact centre

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