Bce Programme Manager (flexible-hybrid Location), South Taranaki District, Asb Bank

Bce Programme Manager (flexible-hybrid Location), South Taranaki District, Asb Bank

Details + Details -

  • Job type: Full time
  • Contract type: Permanent
  • Salary type: Monthly
  • Occupation: Bce programme manager (flexible-hybrid location)

Location + Location -

  • Country: New Zealand
  • Region: Taranaki
  • City: South Taranaki District
  • Address: South Taranaki District

Description + Description -

Are you a customer-focused rockstar whom leaders and peers see as a role model?Are you passionate about making things easier, simpler and more consistent for the frontline so it translates to better experiences for our customers?Do you relish the challenge of leading initiatives from inception to implementation?If you answered 'yes' to any of the above and are looking to add a new string to your bow, the BCE Programme Manager may just be for you. This is a senior role ideally suited to a self-driven leader who likes variety, challenge and breaking new ground.At ASB we believe the customer is at the heart of everything we do and that our new and existing customers should always have an unbeatable customer experience. The Business Customer Experience Programme & Design Team is responsible for creating the framework, training, tools and resources that empower our bankers to achieve good customer outcomes in every interaction.What you will do:As a BCE Programme Manager, you will have a passion for building and embedding a culture of customer focused behaviours into our Business and Corporate bankers.You will achieve this by working with the wider BCE Programme & Design team to plan and execute frameworks, programme delivery, tool/resource creation to support strategic and business as usual initiatives for both divisions. To lift the clarity and capability of our coaches and frontline teams you will provide meaningful input and challenge the status quo to improve performance and increase success.What we are looking for:We are looking for someone who is excited by the opportunities and benefits BCE practices bring the business. Ideally, you will have a good understanding of customer-focused behaviours and what their good application looks like in order to develop resources and materials to help our frontline teams. Sound written and verbal communication skills, strong analytical ability and good time management are critical to this role. Your experience in leading and managing change, coupled with the ability to build credible relationships across all levels of the business will equally be valued.If you thrive on a challenge and are determined to make a positive impact in a team who will truly value your contribution, then this is a role to get excited about!We truly embrace diversity and inclusion and as part of our commitment to this we cultivate a flexible and supportive work environment that meets the needs of our people and our business.For more information see the attached position description

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