Senior Client Director - NZ page is loaded Senior Client Director - NZ Apply locations Wellington - New Zealand time type Full time posted on Posted Today time left to apply End Date: June 13, 2025 (12 days left to apply) job requisition id REQ-14476 As a Senior Client Director, you will be joining an established team who operate with a consultative approach to delivering on the growth and development of our customer platforms to maximise the financial outcomes delivered. Based in Wellington or Auckland and reporting into our Chief Executive Officer, you will work in close partnership with internal and external stakeholders to drive service excellence and support the wider leadership team in driving overall success and future readiness for FNZ.
We welcome interest from seasoned client focused Directors who have experience in navigating complexities, ideally within a multinational organisation and are comfortable operating at a senior level and a critical member of a highly engaged team. To achieve success in this role, you will need a strong understanding of investment products including tax, infrastructure and support functions to ensure delivery excellence, long term success and customer expansion. A big part of this role is being able to build constructive relationships with internal and external stakeholders and demonstrate initiative in a customer and delivery focused setting.
The responsibilities will include:
Act as a primary point of contact for our strategic client accounts.
Operate with a transparent manner with clients and suppliers to ensure seamless integration and end-to-end service delivery.
Lead the formulation and refinement of the FNZ service delivery vision and strategy.
Own the development of account plans for existing customers in conjunction with Growth and Product functions.
Drive a commercial focus throughout the team.
Ensure the technology support service is being delivered, as a minimum, in accordance with the contractually agreed service standards and FNZ’s Group quality standards.
Diagnose service delivery problems and initiate actions to maintain or improve levels of service.
Identify and propose growth opportunities.
Negotiate and agree service level requirements.
Actively demonstrate and embed a continuous improvement culture.
Participate as an active member of the NZ Leadership team and contribute to setting and executing our strategic vision and plan.
What are we ideally looking for in a successful candidate:
Proven leadership qualities with the ability to work under pressure to meet necessary deadlines.
5 + years of client success / relevant account management experience preferably in a technology or financial services environment.
Experience in a growth orientated environment.
A deep understanding of the Fin Tech industry as well as the FNZ suite of propositions.
A proactive networker who is able to operate autonomously with logical decision-making skills.
Strong commercial acumen with experience in driving revenue growth.
Proficient in building strong relationships with the ability to influence at a senior level.
What is in it for you?
Be part of a highly successful, rapidly growing global business that is leading the delivery of financial services and partners with some of the world’s largest companies.
Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority.
We provide significant financial rewards for high performing individuals.
Global career opportunities for our best employees at any of our offices in the UK, Canada, Czech Republic, Australia, New Zealand, or China.
If this role appeals to you, please apply with your cover letter and CV by 13 June 2025.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
About Us
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
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