Aoraki / Mount Cook 7999, New Zealand

Req #313
Sunday, 28 July 2024
For those who dream bigger!

At the Hermitage, Aoraki/Mount Cook, our guests stay with us because of the unique location, amazing views, excellent service, and the one-off experiences we provide. Our team members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences. Our team sees every aspect of the hospitality industry, whilst gaining a unique experience that develops their career, and can be transferred when they are ready for the next exciting adventure.
The Housekeeping Supervisor works closely with the Housekeeping Manager to oversee the daily operations of the Housekeeping Department. In this role, you will need to support the team to maintain a consistent standard of cleanliness across our hotel accommodation, Mt Cook Lodge, Motels, and staff accommodations around the village.
Experience in a housekeeping environment is required along with a driving license.
We provide training to ensure you are kept up to speed with our products, services, standards, and expectations. You should be flexible and adaptable and have a positive and willing attitude.
At the heart of our service is your excellent attention to detail and an uncompromising commitment to excellence. With highly developed communication and people management skills, you will build rapport with our staff to deliver exceptional service levels and to keep the team happy and motivated.
In this role, you will be responsible for:
Assist the Housekeeping Manager in daily allocation of Room Attendants, Public Area Attendants, and Laundry Attendants, taking a hands-on role in assisting with the daily workload as necessary.
Conducting thorough and detailed inspections of all vacant clean guest accommodation rooms prior to the arrival of incoming guests, ensuring all product specifications and standards have been met.
Resetting staff accommodation rooms, ensuring rooms are fit for use.
Ensure effective communication with Front Office in relation to room changes, arrivals & departures, mini bar, laundry, and room item charges.
Ensure effective communication with HR team in relation to staff arrivals and departures, as well as any other staff accommodations.
Resolving guest complaints to the guest’s satisfaction within your level of authority.
What do we need from you?
Possess the Four C’s – committed, courageous, capable, and confident.
In love with the outdoors and adaptable to remote living.
A can-do attitude and a willingness to learn.
Friendly, outgoing, and professional, with excellent communication skills.
Flexible and adaptable, and able to change with the ever-evolving market.
A strong desire to strive for excellence.
Why us?
Some of the perks of joining our team at a historic hotel in an incredible part of New Zealand:
Stunning surroundings and unparalleled views – a short and remarkable commute to work.
Affordable staff accommodation, fully set up and nestled in the local community.
Great opportunity to save money supported by staff and local discounts.
Free access to all activities offered by the Hermitage Hotel.
Further Information
This is a permanent full-time position, minimum 60 hours per fortnight.
Pay range is $28.18 to $31.50.
At the Hermitage, Aoraki / Mount Cook Alpine Village, we offer more than just a place to work – we offer a career lifestyle experience. If you love the outdoors, stunning mountains, being connected to nature, and changing seasons that include crisp snow and blue skies, then this role could be a perfect match and we would love to hear from you.
We are excited that you have read this far, and you're interested in working with us, but don't forget we are in a National Park; there are no shops, fast food outlets, or public transport, so if you can’t live without these, working for us will not be for you. Before you apply, read more about the location, climate, accommodation, working with us, and click on the Google Earth link to explore the village.

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