Digital Support Analyst

Published 2023-05-24
Expires 2023-06-24
ID #1586679612
Digital Support Analyst
New Zealand, Auckland, Auckland,
Published May 24, 2023

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Digital support analyst

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About the role Are you looking for a new role where you will work with an experienced and supportive team? A role where you can get real kudos and develop a successful career? Well, this opportunity is going to get you excited!As a Digital Support Analyst at Foodstuffs North Island, you'll be responsible for providing support and problem management of customer facing products and services. You'll be part of a customer focused team providing second level support to the Customer Service Centre and the IT service desk through analysis, diagnosis and ultimately resolution of incidents and issues. Customer Driven is the way we look at everything at Foodies, and we have a raft of customer facing digital products & solutions to support our aggressive and ambitious customer driven strategy – with more on the way! Our key objective is to deliver best in class customer application support services. Focus of this role will be on: ·Troubleshooting and escalation of technical issues – working to resolve issues quickly ·Working proactively to identify recurring issues and drive problem management for both long- and short-term fixes ·Support production releases and high availability events off normal business hours ·Maintain application services 24/7 About youWith solid understanding of how systems and applications fit together you'll be well versed in identifying errors and implementing solutions. Curious to learn more, you'll constantly be looking at what's possible with an agile and flexible way of thinking. With exceptional communication skills you'll have a drive to succeed and be ready to take on the challenge of a new role! Always thinking about the customer and the impact we have, key to your success will also include; ·Strong track record in supporting complex environments·Experience with supporting complex E2E ecommerce solutions including Customer Support issues and incidents AND Store Operational Order fulfilment process.·Experience with Cloud SAAS such as Sitecore, Salesforce, SAP or other SAAS and ecommerce solutions such as Amazon Web Services, Alogia.·Ability to work in a rostered-On Call After Hours Support environment (24/7) A great opportunity to take your skills and join a Digital Team at the start of their journey and provide great service to our customers – ensuring that our digital platforms are performing constantly! Apply today. BenefitsBenefits of this role include flexible working, health insurance, free parking and participation in company superannuation fund.Experience awesome. Achieve Awesome. Be awesomely you.We're proud to have a focus on Diversity & Inclusion here at Foodies and welcome applications from you all regardless of who you are or what you do. We welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whanau, but most importantly we celebrate our people - our taonga, every day for being uniquely them.

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    Private person
    Registered on 7. Oct 2017

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    Registered on October 7, 2017

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