Provide frontline support and customer service to Code Blue customers’ systems, applications, and environments as defined in service level agreements.
Perform initial triage and troubleshooting of tickets received via phone, email, or directly into Code Blue customers’ systems, applications, and environments as defined in service level agreements.
Manage communication with internal and external stakeholders to ensure appropriate levels of support are provided to Code Blue’s customers.
Assist with upkeep and maintenance of internal Code Blue systems, applications, and documentation.
Key responsibilities
Ticket logging and management.
Process adherence.
Customer relationship management.
About you
Appropriate level of verbal and written skills.
Ability and willingness to learn and take on new tasks and ideas.
Can listen to and understand others' points of view, issues, concerns, and respond appropriately.
Relevant level of MS Word, Excel, Outlook skills.
Demonstrate good initiative and judgement.
Effectively use time and resources.
Demonstrates honesty, integrity, fairness, and respect.
Good standard of personal presentation.
Contribute positively and proactively to the team.
Effectively manage work-related problems, pressure, and stressors.
#J-18808-Ljbffr