Advisor Enabling, Upper Hutt, Oranga Tamarik

Published 2022-08-06
Expires 2022-09-06
ID #1117599399
Advisor Enabling, Upper Hutt, Oranga Tamarik
New Zealand, Wellington, Upper Hutt,
Published August 6, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Advisor enabling

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Advisor Enabling - Full time, permanent 

Champion excellence in our feedback team
Join a team where on-going growth and development are actively encouraged
Work in an environment where your values will align with the work you do!

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

We put Tamariki first
We believe Aroha is vital
We respect the Mana of people
We are Tika and Pono
We value Whakapapa
We recognise that Oranga is a journey

Our purpose is to ensure that all tamariki are in loving whānau and communities where oranga tamariki can be realised. We believe that by getting involved early in their lives and showing love and care, we give children the best chance of growing into happy thriving New Zealanders.

Mō te tūnga  | About the role

Due to an internal progression, we have an exciting opportunity in our Feedback and Complaints Enabling Team. The purpose of this role is to support the Feedback and Complaints system through the provision of enabling functions such as reporting, quality assurance, continuous improvement, and the provision of advice regarding the feedback processes. As a key member of our team you will be pivotal in ensuing feedback providers feel their voice is being heard and the details of their feedback are being handled in a timely, respectful, and transparent manner.

This is a varied and busy role where no two days are the same so you will be required to provide exceptional support in a dynamic and fast-moving environment.

Ngā pūmanawatanga ōu | What you will bring

You'll have a strong attention to detail, you'll be passionate about what you do, and be a self-starter with the ability to remain calm under pressure.

You'll be able to collaborate with internal business units and external stakeholders; always keeping the feedback providers experience at the centre of what you do.

Key requirements of the role include:

Proven exemplary relationship building and interpersonal skills
Advanced written and oral communication skills and demonstrated ability to convey information and ideas clearly and accurately.
Responsiveness to te ao Māori, tikanga Māori and Te Tiriti o Waitangi will be at the front of mind in all your work as will an understanding and appreciation of cross-cultural issues and concerns including Pacific peoples' culture.
Can adopt a continuous improvement mindset and proactively identify systems and process improvement
Strong organisational skills, able to juggle multiple tasks, set and manage competing priorities
A sound working knowledge of the machinery of government including Oranga Tamariki Act 1989, the Vulnerable Children's Act 2014 and other relevant legislation would be a bonus.
A relevant tertiary qualification or relevant equivalent experience is required

Nōu te rourou | What's in it for you

Oranga Tamariki offer an impartial remuneration package, that offers progression annually for experience through tenure. We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi. 

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

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    Oranga Tamarik
    Registered on October 7, 2017


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    Information technology (IT) is the application of computers to store, study, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered a subset of information and communications technology (ICT). In 2012, Zuppo proposed an ICT hierarchy where each hierarchy level "contain[s] some degree of commonality in that they are related to technologies that facilitate the transfer of information and various types of electronically mediated communications". The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce. Humans have been storing, retrieving, manipulating, and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC, but the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs.

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