Kāinga Ora is dedicated to transforming New Zealand's housing sector by creating homes and communities where citizens can thrive. The role contributes to this mission by ensuring the Customer Support Centre is efficiently resourced to operate around the clock.
In this role you can expect to have the responsibilities:

Ensure proper resourcing of the Customer Support Centre aligned with daily schedules
Collaborate with Team Leaders for business continuity planning
Use contact centre data to recommend and lead service improvements
Monitor and evaluate activities to enhance processes and practices
Analyse and prepare professional reports using research and investigation
This role comes with the following benefits:

Competitive salaries
Five weeks' annual leave
A suite of insurances
Flexible working arrangements
Career development opportunities
This role requires you to have:

Experience in a customer-centric environment
Ability to analyse and prepare professional reports
High level of autonomy and proactiveness
Effective communication across leadership layers
You would benefit from having:

Knowledge of Genesys systems
Kāinga Ora values diversity and inclusivity, welcoming applicants from various backgrounds. Employees are supported with tools and opportunities for personal and career development.

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