Join an exciting company who are NZ's leaders in self-directed funding. Work in a role where you can utilise your skills and passion and know you're making a real difference! The company: New Zealand's leading facilitator of self-directed funding, delivering support and advice in the community around recruiting, budgeting, being an employer and a trusted payroll partner. The role: Work in a fast-paced phone-based team taking inbound calls and offering a memorable experience to the customers you encounter. Day to day you will: Receive inbound calls and resolve customer queries, mainly regarding payroll and funding Liaise with relevant internal stakeholders to ensure customer queries are resolved in a timely manner Contact customers to obtain more information, clarify any payroll issues and provide outcomes for funding Keep customer records updated, ensuring all information is entered into the database accurately Provide customer add-on services such as insurance and health and safety kits The hours: 40 hours per week between 8am - 6pm, Monday to Friday Training and Career Development: Your first 1-2 weeks will consist of training during standard business hours and after this you will buddy with an experienced staff member for further support Potential long-term opportunities may arise with additional learning and development To stand out from the rest, you will have: Preferably 1 – 2 years proven contact centre experience A passion for interacting and learning about people Self-motivated and driven to make a difference in the community Effective communication, questioning and listening skills A great work ethic and a positive attitude A resilient yet empathetic ability, as you will be required to handle emotive calls Experience working in the healthcare industry If you have a passion for people and this sounds like you – we want to hear from you! Click apply now! Pease note you must be based in Auckland and have full working rights to be considered for this position. Job Reference BH-139411 Reference #: BH-139411 Contact person Madison Recruitment Madison Recruitment was founded in 1998 to do business differently in the recruitment industry. Our underlying premise was simply, "to be good to do business with". Employers needed a local provider who could customise a solution that would meet their needs, who could deliver with pace and do so with personality. More than 20 years on, and we have grown to over 70 staff across seven cities. We are part of the Accordant Group – the largest recruitment company in the country and the only recruiter listed on the NZX. Our vision of "delivering the right people with care, energy and innovation" has built an award winning company. One we're very proud of. We would be delighted to have the opportunity to show you why we believe we're good to do business with. When Madison started out – it was what many considered a challenger brand. One that put our customers and candidates at the heart of the decisions we made. What we came to realise in recent years is that our people, the relationships we formed and the depth of our expertise helped us carve out an enduring place in New Zealand's recruitment industry. Our clients, and talented professionals love working with us because we are good to do business with. A fundamental part of that is that our people do what they say they are going to do, and want to understand you and what makes you tick #J-18808-Ljbffr