You will be the face of the AA, offering a customer centric approach to those that visit our AA centres by greeting them on arrival to determine the reason for their visit, assisting with simple transactions and managing the customer flow and queues. About You | Mou Have a confident and calming nature with an ability to recognise and de-escalate situations as they arise Have previous experience in a customer service/concierge environment Enjoy dealing with customers Have great communication skills Enjoy working as part of a team A team who invests in your ongoing growth and development and provides access to online learning modules for free. Discounts across our range of products, including insurance and free AA membership for you and your whanau NZAA Superannuation scheme with 2% employer contribution An inclusive and diverse work environment Working with the AA | Me mahi tahi tatou ki AA For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members. Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities. Come join us and take your career on its next adventure! Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably. We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role. Reference #: 32920 Tania Smith Contact person Here, we have one of the best kept secrets as a dynamic and complex organisation. When we say "Here" we mean the New Zealand Automobile Association. The New Zealand Automobile Association is also known as the AA. It started over a century ago by people like you. Today, we're one of New Zealand's most respected and trusted brands. We've grown from a fledgling automobile club to one offering many services and products to our 1.7 million Members. Working hereHere, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering challenge and the opportunity to work in a complex business structure. Here, you will open the door to new possibilities and a variety of career paths. #J-18808-Ljbffr