Inbound Customer Support Specialist - Contact Centre, Auckland, Concentrix

Published 2023-03-19
Expires 2023-04-19
ID #1450737275
Inbound Customer Support Specialist - Contact Centre, Auckland, Concentrix
New Zealand, Auckland, Auckland,
Published March 19, 2023

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Inbound customer support specialist - contact centre

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Customer Support Specialist interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
About us…

Concentrix is a global leader and local centre of excellence in customer engagement. Working with us is more than just a job. We’re fanatical about our clients and staff, as we become the greatest customer engagement services company in the world, rich in diversity and talent!

About the role

We’re looking for passionate and tenacious people to join our team based in Mt. Albert. This is permanent part-time role starting on 29th March 2021.

Working as a  Customer Support Specialist,  you will make every communication matter, ensuring that all points of the customer journey are as stress free as possible. You will pride yourself on delivering a great customer experience.

You will love to learn and be driven by helping others when it matters most!

Day to day you will be:

Providing memorable experience on every interaction
Build relationship and engage customers by going extra mile
Responding tocustomerqueries in a timely and accurate way, via phone, email or chat

If you can communicate with customers in a professional, friendly & thoughtful way with the ability to adapt to demanding situations and customer types this may be the role for you!

To make this role yours

Previous experience in customer support role
Have strong phone and verbal communication skills along with active listening
You need to have customer focus and ability to adapt to customer needs
Need to be able to multi-task, set priorities and manage time effectively

Why work for us?

Diverse Culture
Great Location
Fun loving team environment
We invest in the future

If this sounds like you, please apply today by submitting your updated CV and registering online.

Applicants must be New Zealand/Australian Citizen or Permanent Resident and pass pre-employment checks including a criminal history background check.

**Applications close at midnight on Sunday 7th March 2021.

**Interviews/Assessment will be held week starting 8th March 2021

Note: Only short-listed applicants will be contacted regarding the next phase of the selection process. To those applicants not short-listed, we extend our appreciation for considering Concentrix as a potential employer.

Join us and unlock your career with Concentrix!

*There may be requirement to work / train from home, depending on the current Covid19 Alert Level. 

NZL Auckland - Unitec Campus, Lvl 4
Language Requirements:

Time Type:
Part time

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    Private person
    Registered on 7. Oct 2017

    Employer's info

    Registered on October 7, 2017


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