Inbound Customer Support Specialist - Contact Centre, Auckland, Concentrix

Inbound Customer Support Specialist - Contact Centre, Auckland, Concentrix

Details + Details -

  • Job type: Full time
  • Contract type: Permanent
  • Salary type: Monthly
  • Occupation: Inbound customer support specialist - contact centre

Location + Location -

  • Country: New Zealand
  • Region: Auckland
  • City: Auckland
  • Address: Auckland

Description + Description -

Description Customer Support Specialist interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. About us… Concentrix is a global leader and local centre of excellence in customer engagement. Working with us is more than just a job. We’re fanatical about our clients and staff, as we become the greatest customer engagement services company in the world, rich in diversity and talent! About the role We’re looking for passionate and tenacious people to join our team based in Mt. Albert. This is permanent part-time role starting on 29th March 2021. Working as a  Customer Support Specialist,  you will make every communication matter, ensuring that all points of the customer journey are as stress free as possible. You will pride yourself on delivering a great customer experience.You will love to learn and be driven by helping others when it matters most! Day to day you will be: Providing memorable experience on every interactionBuild relationship and engage customers by going extra mileResponding tocustomerqueries in a timely and accurate way, via phone, email or chatIf you can communicate with customers in a professional, friendly & thoughtful way with the ability to adapt to demanding situations and customer types this may be the role for you! To make this role yours Previous experience in customer support roleHave strong phone and verbal communication skills along with active listeningYou need to have customer focus and ability to adapt to customer needsNeed to be able to multi-task, set priorities and manage time effectively Why work for us? Diverse CultureGreat LocationFun loving team environmentWe invest in the future If this sounds like you, please apply today by submitting your updated CV and registering online. Applicants must be New Zealand/Australian Citizen or Permanent Resident and pass pre-employment checks including a criminal history background check. **Applications close at midnight on Sunday 7th March 2021.**Interviews/Assessment will be held week starting 8th March 2021 Note: Only short-listed applicants will be contacted regarding the next phase of the selection process. To those applicants not short-listed, we extend our appreciation for considering Concentrix as a potential employer. Join us and unlock your career with Concentrix! *There may be requirement to work / train from home, depending on the current Covid19 Alert Level. Location:NZL Auckland - Unitec Campus, Lvl 4Language Requirements:Time Type:Part time

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Presented By: Concentrix