JOB DESCRIPTION Company Description The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and The Market.
They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.
The Warehouse stores or ‘red sheds’ are a kiwi household name, with a presence in virtually every kiwi home and community.
By putting the customer first The Warehouse succeeds in being one of the best retailers in New Zealand and our friendly, helpful Team Members help keep our customers shopping with us.
Job Description This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service.
As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.
Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers.
You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store.
Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.
We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure.
Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities.
In that case, we want to hear from you!This is a permanent full-time position with the following hours of work: Tuesday & Wednesday: 8am to 2pm Thursday & Friday: 8am to 3pm Saturday: 8am to 2pm Qualifications Ideally you will have: Previous experience in retail, hospitality or a customer facing role A positive, can-do attitude Strong attention to detail The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods Additional Information What can The Warehouse offer you?Team Card: Your team card gives you significant savings at each of our brands, including The Warehouse, Warehouse Stationery, Noel Leeming and Torpedo7.
Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
Counseling: Through Benestar, you can access free confidential counseling and advice.
Career Progression: an excellent steeping stone into other internal opportunities.
Plus loads more!
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Service Desk Team Member - The Warehouse, Levin (full-time), Whanganui
Free
Service Desk Team Member - The Warehouse, Levin (full-time), Whanganui
New Zealand, Manawatu-Wanganui, Whanganui,
Modified December 11, 2024
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The Warehouse Group (TWG) is a New Zealand success story, founded by Sir Stephen Tindall and evolved from a single The Warehouse store to become one of the largest retailing groups in New Zealand with $3 billion in sales. TWG consists of six core retail brands: The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, 1-day and TheMarket. We have 260+ retail stores, online stores as well as distribution centres throughout New Zealand. We also have two overseas sourcing offices located in China and India. We are a people-centred business with more than 12,000 team employees across our locations.
TWG is known for being Here for Good - it's who we are and what keeps us focused to succeed. It represents our commitment to better living for all New Zealanders, through sustainable retail products and practices and the mission of contributing to the long-lasting health of our planet.
Over the years, we've raised over 50 million dollars for New Zealand communities and have contributed to countless community-focussed initiatives. We were the first company in New Zealand to add a Shielded Site link to the Women's Refuge website to help protect those experiencing family violence, and were a key supporter of the Government's Family Violence Victims' Protection Bill. We were New Zealand's first large company and the third major retailer in the world to go carbon neutral.
While we may be approaching 40 years old as a business, in many ways we feel we're just getting started.