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Technical Machine Specialist, Hamilton

Last update 2024-05-21
Expires 2024-06-21
ID #2046153481
Free
Technical Machine Specialist, Hamilton
New Zealand, Waikato, Hamilton,
Modified February 27, 2024

Description

ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?

As a business, we are in an exciting growth phase and are looking for a Technical Machine Specialist to join the Brandt Product Support team.

This position is responsible for providing technical assistance to Brandt Service Departments to solve customer machine issues.

The ideal candidate will be a Heavy-Duty Technician by trade and have experience with machine troubleshooting.

They will have a high level of computer skills and good communication. The successful candidate will be responsible for taking a proactive approach to repairs and lifecycle planning by utilizing the latest technologies and available equipment data to provide recommendations that allow our technicians to repair machines faster and more efficiently. This position is a key liaison with Brandt technicians and engineers at John Deere.

Duties & Responsibilities:

Manage

technical assistance requests from Brandt Service Departments using Case

Contact Management System (CCMS) software.

Develop

Brandt Technical Assistance Center (BTAC) Technical Solutions by

Identifies

emerging issues in the field that can generate additional revenue.

Develops

repair procedures for emerging issues, product improvements and warranty

work to increase technician efficiencies and increase revenue.

Identifies

Relife and sales opportunities.

Creates and

maintains the Technical Solution database.

Utilize John

Deere Service Advisor Remote

Monitor alerts received from machines through various software platforms.
Works closely with Machine Monitoring, Brandt Service times and Proactive Maintenance teams to address equipment abnormalities, quote more efficiently and drive revenue opportunities.
Effectively communicate the appropriate actions to the Service Departments via telephone, e-mail or ticketing system
Follow up on previous recommendations to ensure problem resolution and identify learning opportunities.
Provide coverage during peak times for Machine Monitoring Specialists
Other duties may be assigned.

Position Requirement:

Red

seal heavy duty technician certificate or equivalent work experience in

the industry

Minimum

5 years service experience recommended.

Strong

background in computer applications and analytics

Knowledge

of Agriculture equipment & dealership service departments

Ability

to filter and correlate the different data source to create an accurate recommendation.

Knowledge

of machine application, design, functionality and understanding the

environmental effect on the equipment performance

Understand

effective inspection process and equipment lifecycle planning.

Travel

may be required.

What we offer:

• Attractive remuneration package

• Opportunity to be pivotal in the growth and success of our Business.

• Ongoing Training & Development

• Advancement Opportunities

ARE YOU READY TO GROW YOUR NEW CAREER WITH BRANDT? APPLY NOW!

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Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Technical machine specialist

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