Mō Te Tukurau Aotearoa - About NZ Post
There's a story in every parcel. And wrapped up in every parcel, is the people of NZ Post. Our mahi is different, but we share the same goal - to contribute to the growth and prosperity of our beautiful Aotearoa. Whether you're a number-crunching data analyst, a parcel processing whizz, a marketing maven, or a sales superstar, we've got a spot for you in our dynamic team. Continue your journey with us.
Kōrero mō te tūranga - About the role
Reporting to the Technology Services Manager, this role is designed to oversee the Incident & Problem Management processes within our ICT environment and drive outcomes with our vendors. Using your well-honed analyst and problem-solving skills, this role will require maintaining the ICT known problems register, being the process owner for the problem management process, and operating as a service aggregator for process areas across the vendor community, ensuring seamless process delivery to NZ Post stakeholders.
Mōu - About You
As the ideal candidate for this role, you will have excellent analyst and problem-solving skills, along with the ability to translate technical concepts into non-technical language. You will have experience gained within ICT technical support, incident, or problem management roles, and high attention to detail.
You will understand the ITIL framework and have previous experience working within a large, complex ICT environment. An understanding of software licensing and compliance principles would be advantageous. You enjoy learning new technology, grasping new concepts quickly, and being a great team player.
Hiahia? - Interested?
Further your career within the NZ Post whānau! There's a story in every parcel. Do you love being part of the story? Continue your journey with us.
Apply today, or find out more details about this opportunity by downloading the JD on the NZ Post Careers page. For additional information, please contact Gemma Corbett via gemma.corbett@nzpost.co.nz or 027 372 4705.
Applications close on 8 May 2025.
All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to security, reference, and possibly credit or drug tests.
If you're interested, please apply directly through our online portal.
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa. We are grounded in our values and proud to be Rainbow Tick certified, recognizing the diversity and uniqueness of our workforce and reaffirming our commitment to a safe, inclusive environment for everyone.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Freight and Package Transportation
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