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Desktop Support Specialist

Ko wai mātou - Who are we
Te Kaunihera-ā-rohe o Ngāmotu - New Plymouth District Council is a local government organisation located in the heart of New Plymouth. Our vision is to be the Sustainable Lifestyle Capital, and our district boasts a spectacular natural beauty from Taranaki Maunga to the moana. In 2021, we were awarded the most liveable city (for a population between 75,000-150,000) by the International Awards for Liveable Communities. We work collaboratively with iwi, Government, not-for-profits and businesses to achieve outcomes that benefit our community.
Te āheinga - The opportunity
We are seeking a dedicated and proactive Desktop Support Specialist to join our Digital Enablement Team. In this role, you will be responsible for providing high-quality IS support to all users across the council, ensuring all desktop hardware, software, and telecommunications systems are maintained and operating efficiently. You will report directly to the Service Delivery Supervisor and work collaboratively with other team members to deliver exceptional service and support.
Responsibilities:
Provide quality customer service support of PCs, printers, servers and phones to internal customers as required.
Assist with the planning, creation and implementation of desktop builds and any rollouts to the organisation as required.
Actively ensure that legislative requirements and Council policies and procedures are fulfilled, particularly in relation to all key relevant legislation.
High level of computer literacy.
High level knowledge of PCs, printers, associated devices and software.
Knowledge of network infrastructure, LAN, WAN (data and voice).
Experience in customer service.
Preferred:
Tertiary qualification in relevant field.
Accreditation or training from Microsoft or other Network suppliers.
He aha ai a Taranaki? Why Taranaki?
With the stunning Mt Taranaki as a backdrop and the warm iron sands along our coast, it is no wonder Taranaki is one of the best regions in New Zealand and the world. In Taranaki it's easy to achieve an enviable lifestyle without having to compromise your career. Our region's dynamic surf, multitude of parks and gardens, iconic walkways, major events calendar and mountain playground make this the place to live!
Ōu mātou rourou - What we offer
At the New Plymouth District Council we aim to create and sustain a truly rewarding workplace environment for our staff including solid career pathways, learning and development opportunities as well as personal and professional development.
You can expect to start in this permanent, full-time role with us between $68,340 - $71,311.
We have also put together an Our Peoples Package that spans Wellbeing, Development, Benefits, Culture and Recognition.
If you think this sounds like you, then we would love to hear from you!
Applications close on:

Wednesday, 28 August 2024.

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