Operations Manager

Last update 2023-12-05
Expires 2024-01-05
ID #1930810575
Operations Manager
New Zealand, Auckland, Auckland,
Modified November 20, 2023


Job Summary: This exciting opportunity exists for a highly motivated individual wanting to take the next step in their career and work with a global OEM and to learn and grow into the role with structured training, mentoring and manager support. Trane in (xxxx) is hiring for an Fulfillment Manager to join our team.In this role, you will be responsible for providing the leadership for all activities from the installation and Commissioning of new equipment or implementation of a services contract through lifetime connectivity with that customer.Processes within that oversight include support of sales through contract pricing on parts and service, field service coordination, management of technicians, successful project delivery, invoicing and collections, and customer satisfaction. Responsibilities: ·Oversee the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately balanced to service customers, and leverage resources across the district.This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. ·Effectively attract, coach, counsel, train and develop all service employees.Drive continuous improvement through company performance management process and technical product training programs available.Develop employee skill levels, including customer service, process and technical skills to the highest degree possible. ·Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets and increasing utilization of the service team.Ensure that standard service work processes are created and followed.Improve transactional processes impacting the customer experience and increase overall customer satisfaction. ·Ensure environmental, health and safety compliance within service team.Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites. ·The role may require periods of travel & on-site management adequate to support a successful project. ·Travel to customer job sites is required, which may includeoutdoor work and/or work in mechanical/equipment rooms.During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location. ·Responsible for Artick record keeping and compliance Qualifications:. ·Minimum of five (5) years' experience in a Commercial business setting.Minimum of three (3) years' experience in managing teams of people, processes, and budgets. ·Proven ability to form positive working relationships within a team, with subordinates and with management ·Ability to multi-task, to assess the difference between the urgent and the important tasks and to schedule work accordingly Must possess a valid driver's license for a minimum of 12 months We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core.We share passion for serving customers, caring for others, and boldly challenging what's possible for a sustainable world. We are committed to achieving workforce diversity reflective of our communities.We are an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. #J-18808-Ljbffr

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Operations manager

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