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Operations Manager - Black And Gold

Last update 2024-02-23
Expires 2024-03-23
ID #2028794302
Free
Operations Manager - Black And Gold
New Zealand, Wellington, Wellington,
Modified February 13, 2024

Description

Exciting Opportunity Alert: Join the Black & Gold Events Team as our Operations Manager! Position Purpose: As the Operations Manager for Black & Gold Events, you will play a crucial role in managing every aspect of our day-to-day operations across two function venues in central Wellington: The Basin Reserve and Harbourside Function Centre.

Additionally, you will actively contribute to major events in the city.

Your responsibilities will encompass ensuring exceptional customer service, efficient operational cost controls, effective recruitment and training practices, and unwavering commitment to health and safety standards for our operations team.

This dynamic role offers an opportunity to become part of a diverse and flexible team where no two days are the same, providing you with invaluable experience and growth opportunities.

Activity Areas: Deliver and Improve the Day-to-Day Operational Tasks: Execute and monitor Black & Gold's business and operating plans across multiple venues and events.

Oversee roster and payroll management, purchase levels, stocktakes, and recruitment processes.

Collaborate with the Chef to ensure menu compliance, costing, and portion control.

People Leadership: Lead, inspire, and motivate team members in alignment with Star Group's values and strategy.

Set clear objectives and manage individual performance against deliverables.

Coach, mentor, and develop team members, fostering growth opportunities.

Win & Hold Customers: Instill a culture of delivering excellent customer experiences consistently.

Handle customer complaints effectively, understanding their impact on the business.

Conduct bi-weekly meetings with the Functions General Manager for updates, training, and innovation.

Health & Safety: Act as a role model for safe work behaviors and ensure adherence to health and safety policies.

Report all hazards and incidents accurately using Star Group's H&S system.

Competencies Required: Mandatory: Minimum 2 years of experience in Function & Events management, including team management.

Understanding of Council liquor licensing policy and host responsibilities.

Positive attitude and great smile, dedicated to exceptional customer service.

Strong organizational skills with a focus on results.

Ability to work collaboratively and demonstrate trustworthiness and integrity.

Commercial acumen with a basic understanding of revenue models and profit-and-loss.

Proven leadership skills and ability to coach and facilitate effectively.

Desirable: Minimum 1 year of experience managing a similar-sized operation.

Previous experience managing a similar-sized team.

Ability to develop and maintain effective relationships and influence stakeholders.

What We Offer : A vibrant and fun work environment with an awesome team Abundant opportunities for career progression within Star Group 25% discount on all food and drink at ALL Star Group venues Free Employee Assistance Program (EAP) services for your well-being Company-wide Employee of the Month award - win a paid day off work! Support or donations for any charity & community projects you are involved in If you are passionate about delivering unforgettable experiences, driving operational excellence, and leading dynamic teams in the vibrant heart of Wellington, then we invite you to join us as the Operations Manager at Black & Gold Events.

Apply now to be part of our exciting journey! #J-18808-Ljbffr

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Operations manager - black and gold

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