Engagement And Performance Manager

Last update 2024-02-23
Expires 2024-03-23
ID #2028794482
100,000 NZ$
Engagement And Performance Manager
New Zealand, Auckland, Auckland,
Modified February 13, 2024


* Do you have contract management experience? * Do you have an in-depth understanding of the health sector? * Do you want to help improve outcomes for injured people? * Permanent and fixed term/secondment opportunities through to late 2024 * Flexible location across New Zealand Our purpose at ACC is to improve lives every day.

It's to put our customers first, showing them manaakitanga and supporting their wellbeing.

It's to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we'll be there.

Mō te tūranga mahi | About the role Engagement and Performance Managers (EPMs) work with a range of healthcare companies to ensure service providers meet the terms of their contracts, with a focus on relationship and performance management.

We guide providers on how to work successfully with ACC, including troubleshooting issues when they arise.

Our team is growing in 2024 as ACC begins provider-led client management and expands our engagement and performance functions.

Come join us! Mōu | About you We're looking for in a candidate with: * Contract management and performance management experience, either in a health sector role or in addition to health sector experience.

* Strong oral and written communication skills.

* Excellent relationship management skills.

* Commercial acumen.

* Credibility in engagement with senior leaders.

* Problem solving, risk assessment, and issue management skills.

* A strong awareness of ACC's purchasing and funding responsibilities in the NZ health system.

Working autonomously within a team that speaks with one voice for ACC, you will have flexibility with how you manage your calendar to meet certain performance deadlines, whilst also responding to emerging issues.

You'll work in a highly engaged team that supports one another on the diverse subject matter that we deal with.

He aha taku e tunanako ai | What can you expect We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs.

It is important to us that people are free to be themselves at work.

Here are some ways we encourage that: * Employee networks to support our colleagues from diverse backgrounds.

* The option to explore flexible working that suits your needs and ours.

* Development opportunities in te reo Maori me nga tikanga.

The indicative salary range for the role is between $85k - $100k with appointment dependent on skills and experience.

ACC also offers a generous 9% superannuation contribution.

While we're open to candidates from across the motu our preference is for applicants in or near Auckland, Hamilton, Tauranga, Wellington, and Christchurch.

For a detailed position description click HERE.

Applications will run through to 28 January 2024; please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.

Please attach your cover letter telling us why you would be a great fit and what strengths you would bring to the role.

Applications can only be accepted when submitted through our ACC Career Website.

If you encounter accessibility issues when submitting your application, or if you have any questions about the role, please email ******

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Engagement and performance manager

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